error with levels this week number

JCGooch · December 2018

I played my game on a flight this week and when I landed synced back to facebook. It credited me for having completed over 300 levels this week when the real number is around 30. I would like to fix this because it looks like i've literally done nothing but play candy crush all week instead of working (!!). Is there a way to get it to show the correct number of levels? Thanks.

firebombmarkus · December 2018

Hi @JCGooch Welcome to the Community! You really made me laugh 😂 A lot of people wouldn't complain about glitch like this, but I understand your reasons. I am not sure what is behind this problem but let's ask our Community Manager @Cezdiamond maybe they can find a way to fix it. Thank you for posting. Have a great day!

Cezdiamond · December 2018

Hehe @JCGoochsure we can ask our customer care team to reset your levels, please go to our form here be sure to select the following options

Image: https://us.v-cdn.net/6030983/uploads/editor/kp/y0ienkvs7avo.png

You will then be contacted to reset your game

Thanks!

JCGooch · December 2018

Thank you @Cezdiamond. Just to clarify, if I reset will I lose progress in the game (I’m over 1800 levels...) or will it just reset my levels this week record/ranking?

error with levels this week number

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