Why weren't the extra moves applied???

DevaleMoore · March 16

I purchased the ten bars to continue to play level 8062 along with the extra 125 moves that I've earned by trying to win the same level, the extra 125 moves were not applied when I played for the 10 gold bars....

PummyRaj · March 16

https://community.king.com/en/candy-crush-saga/discussion/438968/why-werent-the-extra-moves-applied

Hello and Welcome to the King Community @DevaleMoore @Anu_Muddu

I am sorry to hear that you did not receive the extra moves you have purchased to help in your level!! You will have to contact the King Player Support team and send a complaint.

** If you are playing on a Computer - Facebook browser, please use this link to send your complaint --> https://soporto.king.com/contact;

** If you are playing on a mobile device or the App version on Windows 10/11, please follow below steps⬇️

Click on the Pink Cogwheel icon located in the top right corner of the game map screen;
Click on ? icon located in the Settings window;
Go down to "Purchases" and click on it;
Select a suitable option and click on it;
Scroll down all the way till you see "Contact Us" and click on it'
Fill out the form and send your complaint.

If you have any questions, please reply back by typing in the blank box given below🍫🍫

Alienscar · March 16

@PummyRaj @QueenB please note that this is the second post stating that moves purchased with gold haven't been provided

PummyRaj · March 16

https://community.king.com/en/candy-crush-saga/discussion/comment/2996853#Comment_2996853

Thank you @Alienscar🙏 I will!

I have seen another one today! Can you please provide the link for the other thread?

Alienscar · March 16

Hi @PummyRaj this is the other thread I mentioned

https://community.king.com/en/candy-crush-saga/discussion/438997/where-are-my-5-lives-i-purchased

Also I am not sure if it is related or not, but there are a couple of complaints about purchased packages not being received.

Why weren't the extra moves applied???

Answers

Categories