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iPad & iPhone not syncing.
Badcompany
Posts: 19
Level 2
in Support
iPhone is on level 3479. iPad was on level 987 yesterday, and today I have completed levels up to level 1000.
Both devices have the same log on credentials.
Any help appreciated.
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Answers
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Hi and Welcome to the King Community
Try with the following on both devices:
-Make sure the app is up to date
-Log out from your King or Facebook account in the game
-Force close the game app
-Restart the device
-Open the game and log in back to your Facebook or King account
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Thank you for your help. I carefully followed your instructions, however the iPad is still not syncing. The iPad is on level 1011 and this iPhone is on level 3479.
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Hello and Welcome
Please go to this link and it might help you!
Good luck
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Hello @Badcompany🤗 A Warm Welcome to the King Community!
Some players have been experiencing syncing issue from past few months! The Candy team are working on it, but, it is taking a bit longer.
Do you not see stars on levels # 1012 and above?
If your game App is updated on both devices, please follow below steps on your iPad and see if it works…
Replay level # 1011 and win it — Do not skip until you get the score board with Tiffi — Now, click on "next" and go back to the Map screen — Check if your profile icon appears for you to click on it to go to your level.
Please let me know how it goes 🍫🍫
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Thank you for replying. I cleared level 1011 and logged off and back in, and the game had jumped to level 1026.
How do I update the game please?0 -
Hello and welcome
Please go to Play store under Devices and Apps. There you will see all open updates.
Good luck0 -
Hello again @Badcompany🙋♀️
Looks like you are affected with a tricky glitch! Can you try and play level # 1026 , win it and see what happens?
And to update the App⬇️
- Open the App Store on your iPad;
- Click on the "magnifying glass" icon;
- Now, search for Candy Crush Saga in the "Search" bar;
- If there is an update available, you will see "Update" button next to the game name;
- Simply click on it and your game will be updated in few seconds.
Please let me know how it goes 🍫🍫
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Thank you for helping. I have updated the game. I have cleared level 1026, logged off and then back on and the game has moved onto level 1046.
As you say, a serious glitch somewhere.1 -
Thank you for trying dear @Badcompany🤗
I will have to report the issue to our Candy Community In-charge. But, I need your game ID number.
Please click on —> This Link to find it🍫🍫
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User ID is 10100728300
Thanks again for this support. FYI I cleared 1046, logged off and logged back in, and the game has jumped to level 1056.
Best wishes.
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