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I did calculate that if I played for 10 hours out of 24 each day of the round I could personally reach about 4 million points. I am not doing it because I don't have the time, but strictly speaking this is possible to achieve if you are mad enough to waste your life away crushing candy.
Did you contact them directly througj FAQ?
ALSO, when you first load up the game, make sure you are connected to the internet and also give it like 5 minutes to load. Mine doesnt always show up until 2 minutes after I load it.
another thing is make sure you have it up to date.
Lastly, try putting airplane mode on for 1 minute and see if that works.
My question to you, was someone trailing you on points? I keep wondering if you are technically not able to catch up in time given, if they would kick you out?