Level 559- same issue as everyone else

SweetiePie · January 2019

Why is level 559 not being fixed with soooo many having problems with the hazelnuts and cherries not appearing just as mine aren’t. We’ve all used our boosts and many have even spent money for more! Come on, Candy Crush - help your community of users... please.

kprice77 · January 2019

Looks like it was fixed overnight. Seems to be working now.

PummyRaj · January 2019

Hello @SweetiePie! Welcome to the "New" King Community

There was no issue with this level on PC game. https://community.king.com/en/candy-crush-saga/discussion/comment/304029#Comment_304029

And now, like @kprice77 said, it is working on the mobile game too. You should be all set now

All the Best & have a nice day/evening!

katieDavis · January 2019

I was at level 700 almost and it put me back to #1and took everything ive purchased. What do i do

PummyRaj · January 2019

Hello @katieDavis!

Welcome to the "New" King Community, where your fellow King game(s) players can help / suggest you with some of the issues.

Please follow below link to get retrieve your progress
https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

PummyRaj · January 2019

Hello again @katieDavis!

I am very sorry that you lost everything along with your progress. Above link will help you with getting your progress back

With regards to the issue of loosing all the boosters you have purchased.... please follow below link and see if the trouble shooters help out! If nothing helps, then there is a link given to contact the King Team.
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

** A tip -- Please keep some screenshots to show the King team to understand the issue more. It always comes handy

** If you need to reply, simply click on "Quote" below to one of my posts OR click on the box "Type your comment"!

Hoping for the best

_Elsa_ · January 2019

Hi all,

I just got word that level 559 has now been fixed. Our Community Manager @Cezdiamond just notified me here are her exact words:

“Hey Everyone! This should be fixed now, once you collect the first two cherries you will then see the rest :-) “

I’d like you to please try troubleshooting now. First please clear out the history on your game. Then please follow any of the links below to do some troubleshooting. Even though it’s been updated on their end, you still have to troubleshoot with the browsers and/or devices to clear out the old so that you can bring in the new. Also Please make sure that you have the latest version of the game.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Microsoft Lumia 950

https://www.windowslatest.com/2017/08/07/fix-lumia-950-random-reboots/

Kindle Fire

https://www.amazon.com/gp/help/customer/display.html?nodeId=201734230

Windows 10

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Windows Mobile Device