I'm on level 559 and my ingredients are not coming down despite clearing all the licorice.

Novalee · January 2019

I'm using an android and am having the same issue.

jmbthomas · January 2019

I am having the same issue. I even uninstalled and reinstalled the game, losing all of my supplies, and still no ingredients 😐

amandamnhz · January 2019

The ingredients appeared normally to me now in candy crush saga on computer via facebook

joanab4 · January 2019

I am also experiencing this problem on blood android and on Apple. It’s so frustrating! I’m glad I’m not the only one experiencing this. This needs to be fixed soon or else I’m quitting the game. Waste of time and good items!

Tigger04grl · January 2019

Got a message from them on Facebook since I reported it to them in all kinds of way yesterday. And their message today said they are working on fixing it so some people might have it working by now.

crankinbeat · January 2019

Tigger04grl said:

Got a message from them on Facebook since I reported it to them in all kinds of way yesterday. And their message today said they are working on fixing it so some people might have it working by now.

Thanks for the info.

Yes, I started to see the ingredients come down and everything seems to now be OK and back to normal, at least for me (again, I’m using an Apple iPhone). Apparently, this was only a one day thing. Hopefully this has also been resolved for other people. And again, I’ve been playing CC for years of and on, and I had NEVER experienced something this strange

tervang93 · January 2019

If you have a Facebook and a PC, you can also get around this issue by playing the level on the PC, since the issue doesnt apply to the PC version. Once you have completed the level, you can go back to your mobile device.

_Elsa_ · January 2019

Hi all,

I just got word that level 559 has now been fixed. Our Community Manager @Cezdiamond just notified me here are her exact words:

“Hey Everyone! This should be fixed now, once you collect the first two cherries you will then see the rest :-) “

I’d like you to please try troubleshooting now. First please clear out the history on your game. Then please follow any of the links below to do some troubleshooting. Even though it’s been updated on their end, you still have to troubleshoot with the browsers and/or devices to clear out the old so that you can bring in the new. Also Please make sure that you have the latest version of the game.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Microsoft Lumia 950

https://www.windowslatest.com/2017/08/07/fix-lumia-950-random-reboots/

Kindle Fire

https://www.amazon.com/gp/help/customer/display.html?nodeId=201734230

Windows 10

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Windows Mobile Device