Issue with app

collegeamoco · May 10

So now it doesn't let you buy boosters with gold! Occasionally you can get it to work after messing with it awhile, but this is just ridiculous. Anyone else having trouble?

PummyRaj · May 10

https://community.king.com/en/candy-crush-saga/discussion/449467/issue-with-app

Hello dear @collegeamoco🤗

When you try to make a purchase, are you getting "connection error" message OR a constant spinning wheel?

Which device are you using?

collegeamoco · May 10

https://community.king.com/en/candy-crush-saga/discussion/comment/3055507#Comment_3055507

Neither, the buttons just don't work. If I keep pressing it over and over, sometimes it will allow me to make the purchase. Often even if I can, I then have to close app to get out if it. I use android phones, it's happened on 2 devices.

PummyRaj · May 11

https://community.king.com/en/candy-crush-saga/discussion/comment/3055856#Comment_3055856

Thank you for replying back @collegeamoco! I will report to our Candy Community In-charge on Monday, and find out what you can do!

But, I need the specifications of your devices. Which Android devices are you using? Which Software version do you have on them right now? Also which version of the App do you have on your devices?

BananaRose · May 11

I'm having the same problem and hope it will be fixed soon! It started right after a required manual update to the app. I'm playing on a Kindle Fire 8

collegeamoco · May 12

https://community.king.com/en/candy-crush-saga/discussion/comment/3056468#Comment_3056468

All my devices are Samsung, different versions. This is happening on 2 of them, Samsung S10e and an older one, Samsung Note 5. I'll try to find out that other info but if it's doing it on different devices, and others are having the problem too, it has to be on CC Saga's end.

collegeamoco · May 12

1.277.1.1 is the version

PummyRaj · May 12

https://community.king.com/en/candy-crush-saga/discussion/comment/3057217#Comment_3057217

https://community.king.com/en/candy-crush-saga/discussion/comment/3057280#Comment_3057280

Thank you @collegeamoco!

If the Community team wants any other info, I will get back to you!

Talk to you on Monday! Have a great rest of the weekend 🍫🍫

PummyRaj · May 12

https://community.king.com/en/candy-crush-saga/discussion/comment/3056944#Comment_3056944

Hello & Welcome to the King Community @BananaRose🤗

I will ask about the issue on your device too. Please wait till Monday (late afternoon) to receive an update 🍫🍫

collegeamoco · May 12

@PummyRaj, there's another glitch as well. The chocolate box keeps disappearing when I'm almost finished with it! It's just gone, then if it comes back, I have to start over. It's happened several times on different devices

cidacorreia · May 13

Edited by CM: Oops! We use English only so everyone can understand! Check out our House Rules

Issue with app

Comments

Categories