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So now it doesn't let you buy boosters with gold! Occasionally you can get it to work after messing with it awhile, but this is just ridiculous. Anyone else having trouble?
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I agree - this is a CC issue and has been happening for several days now. Please fix it it is impossible to play.
I have done most of the things you suggested, but if it's my devices, ect, why are others experiencing the same problems?
I have the same problem and I can't buy
Hello @collegeamoco,
Thank you for bringing these issues to our attention, and I'm sorry to hear about the trouble you're having with the app! Let's try to sort this out with a few troubleshooting steps:
Settings
Apps
Application Manager
Storage
Clear Cache
Clear Data
System Updates
If these steps don't resolve the problem, or if the issue persists across different devices as you mentioned, it might be more technical and related to the game's interaction with certain Android versions. In this case, please get in touch with our Player Support Team as suggested click HERE in to get help.
As for the disappearing chocolate box issue, it sounds like a tricky glitch indeed! The same troubleshooting steps could help, but if it continues, we’ll need to investigate further. Your detailed reports are incredibly helpful for our team to pinpoint and solve these kinds of problems.
Edited by CM: Oops! We use English only so everyone can understand! Check out our House Rules
@PummyRaj, there's another glitch as well. The chocolate box keeps disappearing when I'm almost finished with it! It's just gone, then if it comes back, I have to start over. It's happened several times on different devices
Hello & Welcome to the King Community @BananaRose🤗
I will ask about the issue on your device too. Please wait till Monday (late afternoon) to receive an update 🍫🍫
Thank you @collegeamoco!
If the Community team wants any other info, I will get back to you!
Talk to you on Monday! Have a great rest of the weekend 🍫🍫
1.277.1.1 is the version
All my devices are Samsung, different versions. This is happening on 2 of them, Samsung S10e and an older one, Samsung Note 5. I'll try to find out that other info but if it's doing it on different devices, and others are having the problem too, it has to be on CC Saga's end.
I'm having the same problem and hope it will be fixed soon! It started right after a required manual update to the app. I'm playing on a Kindle Fire 8
Thank you for replying back @collegeamoco! I will report to our Candy Community In-charge on Monday, and find out what you can do!
But, I need the specifications of your devices. Which Android devices are you using? Which Software version do you have on them right now? Also which version of the App do you have on your devices?
Neither, the buttons just don't work. If I keep pressing it over and over, sometimes it will allow me to make the purchase. Often even if I can, I then have to close app to get out if it. I use android phones, it's happened on 2 devices.
Hello dear @collegeamoco🤗
When you try to make a purchase, are you getting "connection error" message OR a constant spinning wheel?
Which device are you using?
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The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
This game is not even fun anymore. I have been stuck on level 18545 for weeks. I refuse to use any boosters as you cannot get any booster through ads. What a waste!
