App Update Issues⛔️Reported

TaoMama · May 16

This happened to me. I lost all of my friends, the lives they gave me (over 90), and nearly 5000 gold bars accrued over years of playing. I emailed customer service and I received a standard response that basically said they won't do anything about it and that all of my stuff is lost. 😡😤🤬

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/450539/inventory-is-zero-d-out-after-upgrade

Hello @lspring2017🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! Which device are you using to play the game?

Please reply by typing below.

kiara_wael · May 16

Hi and Welcome to the King Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.

Please check links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

lspring2017 · May 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3062376#Comment_3062376

ah I’ve been playing on my phone and I think you answered the question the upgrade actually uninstalled and reinstalled the game 🫤

evildog · May 16

..

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/450542/update-on-screen-game-locks-ups-press-update

Hello @evildog🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game? Can you show me a screenshot of what you see?

Also, a screenshot of the pop-up message if you see any?

To reply, you can type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫

GG2u · May 16

Wed May 15, 2024 my entire page changed. All friends gone, avatar changed and will not allow me to change it back. No rewards, no gold, different area of game. No 3000 badge. I don't like that avatar. My interest is almost gone.