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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I keep getting this message on my iPad. IOS is up-to-date and I went in the App Store and candy crush is up to date as well. I tried turning the iPad completely off and back on and still get the error message.
Hello @Lemonheads🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Can you please show me a screenshots of those screens?
To reply back, you can type below. To post the screenshot, tap on the 2nd button located in the bottom left corner of the comment box🍫🍫
Candy crush saga wants me to update new version, but when I click the button, I get an "open" button and it takes me back to the new version screen and the update button.
ive lost my frinds and my profile picture&gold
Hello @krossi🤗 A Warm Welcome to the King Community!
Can you please let me know which software version is running on your iPad?
I could not see the version number of Candy Crush Saga you have right now on your device. Will you be able to look for that?
Looks like there are some issues going on in the game. Please do not reinstall your game as it will not help with the issue.
Once you reply back, I will report to our Community In-charge 🍫🍫
Hello and a Warm Welcome to the King Community to you all🤗 @Rachann , @silrex , @Zockstern , @littletroopr , @TaoMama , @GG2u and @Rajendra05
There are few different issues going on in the game right now! Can you all please let me know exactly which issue you are experiencing, and the device you are using?
Issue One —> Logged into the game with Kingdom account. Lost Gold Bars, profile pic, Friends list & level progress;
Issue Two —> Logged in with Facebook & lost Gold Bars;
Issue Three —> Logged in with Facebook and receiving "connection error" / wrong email & password message; Thank you all 🍫🍫
Same issue, have lost 500 gold bars and all my friends.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
If my recent experience with the update is anything to go by, you may be lucky if it wont update. 😫
and Then when I close that message out, it brings me to the App Store and it’s updated.
I get this message
What happens when you press the update button?
Wed May 15, 2024 my entire page changed. All friends gone, avatar changed and will not allow me to change it back. No rewards, no gold, different area of game. No 3000 badge. I don't like that avatar. My interest is almost gone.
Hello @evildog🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Can you show me a screenshot of what you see?
Also, a screenshot of the pop-up message if you see any?
To reply, you can type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
..
ah I’ve been playing on my phone and I think you answered the question the upgrade actually uninstalled and reinstalled the game 🫤
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.
Please check links bellow about lose booster!
Hello @lspring2017🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Which device are you using to play the game?
Please reply by typing below.
This happened to me. I lost all of my friends, the lives they gave me (over 90), and nearly 5000 gold bars accrued over years of playing. I emailed customer service and I received a standard response that basically said they won't do anything about it and that all of my stuff is lost. 😡😤🤬
I had repeatedly connected my account to my Facebook account to save my progress over the past week. Today I had to upgrade the Candy Crush Saga app, and although my progress and my gold are available, the rest of my inventory was reset to zero. Can this be solved somehow so I can get my inventory back?
This happened to me too
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Hello & Welcome to the King Community🤗
Are you logged into the game through Facebook or Kingdom account?
Are you using an iPhone?
Issue One —> Logged into the game with Kingdom account. Lost Gold Bars, profile pic, Friends list & level progress
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
