Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
This happened to me. I lost all of my friends, the lives they gave me (over 90), and nearly 5000 gold bars accrued over years of playing. I emailed customer service and I received a standard response that basically said they won't do anything about it and that all of my stuff is lost. 😡😤🤬
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.
Please check links bellow about lose booster!
Hello @evildog🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Can you show me a screenshot of what you see?
Also, a screenshot of the pop-up message if you see any?
To reply, you can type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫