Facebook Issue - Cannot connect / Wrong Email and/or Password ⛔️Reported ⛔️

PummyRaj · May 17

https://community.king.com/en/candy-crush-saga/discussion/comment/3062366#Comment_3062366

Thank you for replying back, Alison @alisonlee_79

It looks like you are using Android device, right?

It is glitch on game side! Hence, do not reinstall your game, but please wait to receive an update from us 🙏

mrwrighty · May 17

it appears King are in denial of this issue. Clearly a problem that needs fixing ASAP. Doesn’t appears to be affecting Android users only iOS users.

friendlybbw · May 17

it keeps telling me that I don’t have the right username and password and they don’t match for Facebook and yet my Facebook account and all the other things I have linked to. It are just fine.

Consequently, my progress isn’t showing correctly. I don’t know what to do.

PummyRaj · May 17

https://community.king.com/en/candy-crush-saga/discussion/450623/it-is-telling-me-i-have-the-wrong-name-password-for-facebook-yet-i-m-not-having-that-issue

Hello @friendlybbw🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your game!

First of all, you are not alone in this issue as few others players that have logged into the game through Facebook are also having this same issue.

I have reported it to our Community In-charge. And, the Game team will be looking at it soon.

Hence, please do not reinstall your game as it will not resolve the issue.

If you have further questions, please type below 🍫🍫

PummyRaj · May 17

https://community.king.com/en/candy-crush-saga/discussion/450623/it-is-telling-me-i-have-the-wrong-name-password-for-facebook-yet-i-m-not-having-that-issue

Hello again @friendlybbw 🙋‍♀️

I just need one detail!! Which device are you using to play the game?

HeH · May 17

ok thank you

friendlybbw · May 17

Mobile device.

jkguy77 · May 17

I have the exact same issue and I am on a iPhone. I’ve been playing for years and never had an issue, this needs to get figured out. I’m gonna stop playing the game.

PummyRaj · May 18

https://community.king.com/en/candy-crush-saga/discussion/comment/3063311#Comment_3063311

There are various types of mobile devices!! Which one of these are you using?

Android —> LG, Samsung, some other brand phone, Tablet, etc.,

OR Apple phone or iPad?

angelacpht · May 18

Has anyone figured out what’s going on with Facebook? I still can’t log into candy crush saga thru Facebook!

Facebook Issue - Cannot connect / Wrong Email and/or Password ⛔️Reported ⛔️

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