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⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Facebook Issue - Cannot connect / Wrong Email and/or Password ⛔️Reported ⛔️
Answers
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When I try to login with my Facebook account - it keeps telling me that my username and/or password is incorrect. I know for a FACT that it is not. Is this a technical problem being worked on? What else can I do? I do not want to lose all my progress - I have been playing this game for so very long.
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same here!!!
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When I try to save my progress through the facebook app it says “wrong email and password combination” which isn’t correct. How can this be fixed?
I’m not about to give up 15,000 levels and start over with the apple app!1 -
Hello Jamie @jamiejoonc🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing this issue! And, yes! It is not just you as we have reported few more complaints about the same. I have reported the issue to our Community In-charge.
Note: Please do not reinstall your game as it will remove all your saved boosters & Lives.
Can you tell me which device are you using?Please reply by typing below🍫🍫
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I am on an IPhone 15
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Thank you, Jamie 🍫🍫
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I am having the same problem. On an iPhone and cannot use my Facebook to login
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Hello @angelacpht🤗 A Warm Welcome to the King Community!
Some of the players are experiencing issue while connecting game to their Facebook account. I have reported this issue to our Community In-charge. Please wait till tomorrow to receive an update.
It is not an issue on your side. Hence, please do not reinstall your game.
Thank you for your patience & understanding🍫🍫
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hello. For a couple weeks My candy crush account kept logging out every time I closed the app. Do I would have to relog in and I would select through my facebook account. Well today when I tried I’m getting an error message stating my email and password doesn’t match which they should cuz I checked Facebook. How do I fix candy crush to be able to use facebook as my log in? Thanks
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Hello Kelly @kellyhukill🤗 A Warm Welcome to the King Community!
What you were experiencing for the past few weeks is a setting change from Facebook.
But, the issue you are experiencing with the error message is not a setting change on your side, but a glitch in the game.
I have reported to our Community In-charge and the Candy team will be looking at it tomorrow.
Like I said above, it is not a glitch on your side! Hence, please do not delete your game, but wait until the glitch is fixed.If you have any other questions, please reply by typing below🍫🍫
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