Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Ongoing Issue: "Video Not Available Candy Crush"

Hi Elsa, You posted reply to my original post entitled, 'Why Am I Getting "Video Not Available" Error Message When Playing Most Bonus Videos? ", but you never replied again, even after posting a new thread Nov. 2018 entitled, "Still Video Not Available Candy Crush..." in which three people responded to this post indicating they are encountering similar issues. I've tried numerous times since, and sometimes the video does play, but a lot of times I still get the "Video Not Available" Error Message. Someone else had inquired on my original post also as they are experiencing the same issue. In addition, there's like 3 or so other inquiries about this. One asking, "Why wont the booster videos play on my android tablet?" Another asks, "Why are the 'videos unavailable' that provide boosters for the game..??" And still another asks, "Does anyone else keep getting the message video not available". I posted this new thread hoping that a resolution can be found for this problem. Your assistance in finding a resolution is greatly appreciated. Thanks again, Gregg

Accepted answers

Thanks for your update @Gregg. I will tag @Jelly Jenny who is the Community Moderator to see if she can get any updates on this. She should see this but she might be in meetings at the moment.

All comments

Hi @Elsa, Honestly since I'm in the 4800s, I'm sure I have a lot of 1 and 2 stars, which if they ever stop making levels or I stay caught up, I can go back on older levels to try and get 3 stars on those levels😊 Did you see @Natste9d & my post regarding the "Video Not Available" error message? I had a few today also. I was able to get the videos to play after a few attempts; except in one case I got busy doing something else with the screen open at the "play button" option, and when I hit the play button several times, it said it was unavailable and would not play. So somethings going on again, if you could relay this info onto the programmers, that'd be great.

Hi @Elsa, Honestly since I'm in the 4800s, I'm sure I have a lot of 1 and 2 stars, which if they ever stop making levels or I stay caught up, I can go back on older levels to try and get 3 stars on those levels😊 Did you see @Natste9d & my post regarding the "Video Not Available" error message? I had a few today also. I was able to get the videos to play after a few attempts; except in one case I got busy doing something else with the screen open at the "play button" option, and when I hit the play button several times, it said it was unavailable and would not play. So somethings going on again, if you could relay this info onto the programmers, that'd be great.

Thanks for your update @Gregg. I will tag @Jelly Jenny who is the Community Moderator to see if she can get any updates on this. She should see this but she might be in meetings at the moment.

Hi @Elsa, Honestly since I'm in the 4800s, I'm sure I have a lot of 1 and 2 stars, which if they ever stop making levels or I stay caught up, I can go back on older levels to try and get 3 stars on those levels😊 Did you see @Natste9d & my post regarding the "Video Not Available" error message? I had a few today also. I was able to get the videos to play after a few attempts, except in one case I got busy doing something else with the screen open at the "play button" option, and when I hit the play button several times, it said it was unavailable and would not play. So somethings going on again, if you could please relay this info onto the programmers, that'd be great.

Gregg said:

Hi @Elsa, No problem. The main reason I do it is to be able to play something while I wait for developers to create more new levels. However, sometimes, I'm just determined to get three stars on a certain levels, like 4801! I've not spent any money on Candy Crush Sega. I just play with the freebies that are given out.

I never ever thought of going back down to get 3 stars. So are most of your lower levels now with 3 stars?

Hi @Natste9d & @Elsa, I'm also seeing more of the "video not available" error messages again on my Samsung devices. However, for me, if I click the play booster video button a few times, it still ends up playing it for the free booster(s).

Just started getting the video not available message in the last week on my IPAD. Also when video does play Candy Crush bombs out. CDon't get videos at all when playing on my PC

Hi @Elsa, No problem. The main reason I do it is to be able to play something while I wait for developers to create more new levels. However, sometimes, I'm just determined to get three stars on a certain levels, like 4801! I've not spent any money on Candy Crush Sega. I just play with the freebies that are given out.

@Gregg do you mind if I ask you a question? What is your drive to get the 3 stars on a level?

Hi @Elsa, I'm doing well. Yep, at least Candy Crush Sega allows you to play offline, and once Internet is restored, it catches you up! I've not been on here much since the Candy Crush Sega is working well for me besides running into the roadblock since I'm up there on level 4806, and also it's hard to navigate to lower levels to give my friends lives! I'm also trying to get three stars on level 4801, which seems almost impossible but I'm going to get three stars on this level, which will allow developers time to create more levels. I believe you do return to level 1 if you decide to switch from a stand-alone game to the online version of the same game--so it's best to set it up initially online so your progress is saved. I only use hotspot (tethering) when there's no Internet. For instance, I go to Whataburger a lot & they don't have WiFi, so I turn on my phones hotspot so I have Internet on my tablet (as I'm too cheap to buy a plan for my tablet). Have a great week:)-

Hi @Gregg, how are you? I haven't seen you posting in a while so it's great to hear from you again. I never realized that you can play the game offline and then connect to the Internet and all your progress was saved. So many times I have seen messages posted here where a player wasn't playing through Facebook or the Kingdom and when they did connect with Facebook they were back at level 1. But maybe if you did connect with Facebook at one time then it somehow keeps saving your progress. Do you always turn on hotsot to get that Internet access?

Hi @Elsa and @Judethedudette, Anytime I'm playing offline, I don't recall ever gaining any additional boosters/lives since I'm offline. However, when I do advance levels while I'm offline, I noticed once I connect to the Internet with that device, it saves the new levels on Facebook/all my my devices. As far as boosters/lives, I've never noticed losing them while playing offline. Although, most times when I don't have Internet access on my tablet, I turn on hotsot on my phone to allow me to have Internet access on my tablet.

Hi @Judethedudette, thank you for posting here in the community. I haven't seen complaints about this issue for a while now. They are going to ask you to do some troubleshooting so let's get that done first. Clear the history on your mobile devices and make sure that you have the most recent version of the game. Then click on the link below to complete the troubleshooting.

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Gregg said:

Hi Elsa, You posted reply to my original post entitled, 'Why Am I Getting "Video Not Available" Error Message When Playing Most Bonus Videos? ", but you never replied again, even after posting a new thread Nov. 2018 entitled, "Still Video Not Available Candy Crush..." in which three people responded to this post indicating they are encountering similar issues. I've tried numerous times since, and sometimes the video does play, but a lot of times I still get the "Video Not Available" Error Message. Someone else had inquired on my original post also as they are experiencing the same issue. In addition, there's like 3 or so other inquiries about this. One asking, "Why wont the booster videos play on my android tablet?" Another asks, "Why are the 'videos unavailable' that provide boosters for the game..??" And still another asks, "Does anyone else keep getting the message video not available". I posted this new thread hoping that a resolution can be found for this problem. Your assistance in finding a resolution is greatly appreciated. Thanks again, Gregg

Yes. I have this problem on samsung phone & tablet.

Thank you for your patience @Gregg! It's my pleasure to have been able to help you. Have fun crushing!

GM @Elsa, Hopefully the issue is resolved for everyone now. I appreciate your time and help with this☺😊

Wow it's about time @Gregg that it started working again! Thanks for letting me know.

Thanks @Elsa...the video play booster button is back now and it's working again for me on my J7 Pro😊😊😊

I sure hope that they do too!

its my iPad mini 4 that I'm having the issue on. I've tried uninstalling the app completely, all that did was lose all my lives and boosters though. I've tried updating facebook too, but no change. My iPhone SE works fine. I guess it makes it so much harder to fix when the issue is not happening to everyone or only on a certain device, hope they come up with something soon though. thanks.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Thanks for your update @Gregg. I will tag @Jelly Jenny who is the Community Moderator to see if she can get any updates on this. She should see this but she might be in meetings at the moment.

All comments

I keep posting about this too. someone said they were going to get the games team to look into it but nothing since and I can’t seem to find the thread anymore. I’ve been having the issue since October and it’s very frustrating!

Hi Pinkchampers, Same here with tissues issue. I've posted three threads on this, but still no resolution. Hopefully the game team is actually working this. If you do find the thread, I'd be interested in seeing it. I hope Elsa sees this post and realizes it's not just me who has encountered this issue, but several others as well!

Same problem here too, in my Android phone.

Hi Rrudolphu2, I'm still experiencing the same problem. I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet.

This is the other thread I saw. It was some time since she said she’d escalate it though https://community.king.com/en/candy-crush-saga/discussion/comment/304342#Comment_304342

Hi Pinkchampers, thanks for sharing! I wish there was another way to contact Elsa to inquire about this, as I've not heard anything in regards to a solution toward revolving this issue.

Hi all, this happens to me now. I'm on level 2705 and this started happening about 10 levels ago. I watch the video advert to get a level booster, then at the end, when you should collect the boost, I get the banner "video not available" and no booster

. For information i have a samsung J7 prime android.

Hi @Nickstmoritz, I also have a J7 (Pro) where I'm still experiencing same issue. @Elsa has posted that this is being addressed...see post entitled, "“Watch Ads” aren’t working in my iPhone X anymore" Gregg

Thanks Gregg

Hi guys, I also have a Samsumg J7 Pro BUT the issue seems to have gone (at least for now). Booster videos have been playing correctly during the last 30 hours..
Hope it keeps working fine.

Bye !

Hi Everyone, I too have a backup J7 Prime and videos had always played fine. I also have a Samsung Tablet (Galaxy Note 8.0) where the videos play fine. Just they're not always playing on my J7 Pro, so something is going on. Not sure if its a setting or an issue within the game(s) itself. Hopefully we'll get an update on this soon. Gregg

Hi @Gregg, I hope that you don't think that I have been ignoring your messages because I haven't at all. There are quite a few messages on this subject now and our Community Manager @Cezdiamond has notified the studio about this problem. It might not be at the top of their priority list to fix. I also had a problem with the videos a couple of days ago when the video did play and then froze at the end so I never got the reward. I know that the studio is working on quite a few glitches at the moment so I have to ask all of you to please, please be patient. When they have a fix one of you will let us know or @Cezdiamond will respond letting us know that it's fixed.

Hi @Elsa (& everyone else). Elsa, I totally understand that you surely have various other issues all going on at the same time. In fact, today all the videos played in Candy Crush Sega with "no" "Video Not Available" error message on my Samsung J7 Pro...the one I had been experiencing this issue since around October 2018. BTW: I did still encounter a video that normally does not play and still is an issue... Video is entitled: "Keto Cookbook", but still gives the booster So now I'm curious if it's been fixed for others or if an update was done to my phone that fixed it. If it starts acting up again, I'll be sure to provide another. update. Gregg

Hi @Gregg, maybe it was fixed! There was an update yesterday for Facebook and there have been many glitches. Did you get that update and install it? If so, maybe that's why the videos are working now. Just a guess because I don't know where the glitches come from or if and when they are fixed. Please be sure to let me know if it starts happening to you again.

I ran the Facebook update but it didn’t fix it for me.

Hi @pinkchampers, where are you playing the game? Clear out the history and if you are playing on a mobile device or Windows 10 then make sure that you have the most recent version of the game. Also if you do play with Windows 10, make sure that you install the game app from the Microsoft store.

Hi @Elsa, I thought so also but now the play booster button never shows up anymore on my J7 Pro. So who knows?

@Gregg I don't know what's going on with this game lately but it seems to be one glitch after the other!

Hey @pinkchampers, I am so all over the site this morning but did you see a message that I wrote asking where you are playing the game and to try to clear out the history?

its my iPad mini 4 that I'm having the issue on. I've tried uninstalling the app completely, all that did was lose all my lives and boosters though. I've tried updating facebook too, but no change. My iPhone SE works fine. I guess it makes it so much harder to fix when the issue is not happening to everyone or only on a certain device, hope they come up with something soon though. thanks.

Lives
Why can't I receive lives from My friend
I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…