⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

I'm unfortunately still here in the matrix.

Hi! This happened to me as well! I had to CREATE a NEW ACCOUNT just to get in here to report as I could not log into SUPPORT using my game account to report this issue. I BELIEVE that my account was HACKED, but I am seeing that a lot of people are having the same issue I did.

I was playing on May 16th, fell asleep, then woke up to my account with a frog instead of my MS Rhino and SET ALL THE WAY BACK TO level #1. I am at level 15500+. I have a different username and password than what I used here to log this report. I don't want to put details here. Once I am contacted via a support person, I can provide my email address to my game account.

I, too, have restarted/shutdown my phone but it did not work. In case it was a glitch with the game, I have checked back with the game to see if I was restored. As of this report, I HAVE NOT been restored. So, I really don't know if I was hacked or if there is a glitch. My email address for the game IS NOT ALL CAPS. So, again, could I have been hacked or does this glitch also affect some of us with lowercase emails. Can SOMEONE from support please contact me via this email account so I can get my game restored? PLEASE! THANK YOU!

When do you think this issue will be resolved? I was at level 9982 and opened an account so I wouldn't lose anything.

I would agree with the gold - but at least I would bei happy if someone of King's would give a reply on our questions and would appreciate if they could give a schedule for a solution…

Same problem. I had to login again in the middle of a game, I lost my profile picture, gold. all my friends, all my lifes (170+), I was first in the champions race in the episode and didn't get any gold when finishing it.

When will it be rolled back to my old settings?