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purchases and gold bars

jdisc
jdisc Posts: 19

Level 2

it's been a week and still not able to purchase or use gold bars

any updates on this? latest version i have is 1277.0.2

Answers

  • kiara_wael
    kiara_wael Posts: 157,059

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!


  • jdisc
    jdisc Posts: 19

    Level 2

    Finally was able to purchase and use gold bars for a few days but today it's now it is back to not able to contact store

    what is going on?

  • PummyRaj
    PummyRaj Posts: 44,142
    edited May 20

    Hello @jdisc🤗 A Warm Welcome to the King Community!

    Are you playing Candy Crush Saga? If so, which device are you using?

    Are you trying to make the purchases with Gold Bars or real money? Are you seeing any error message? If you are, can you please post a screenshot of that error message?

  • jdisc
    jdisc Posts: 19

    Level 2

    Error message is contacting app store and is just spinning

  • PummyRaj
    PummyRaj Posts: 44,142
  • tallyh
    tallyh Posts: 1

    Level 1

    edited May 21

    *Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules

  • jdisc
    jdisc Posts: 19

    Level 2

    kindle

    had same problem last week and after 5 days resolved on it own

    doesn't make sense

  • sanabu
    sanabu Posts: 2

    Level 1

    Not able to purchase the gold bar after trying restart n log in

Hey! Would you like to give us your opinion?