purchases and gold bars

jdisc · May 14

it's been a week and still not able to purchase or use gold bars

any updates on this? latest version i have is 1277.0.2

kiara_wael · May 14

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

jdisc · May 20

Finally was able to purchase and use gold bars for a few days but today it's now it is back to not able to contact store

what is going on?

PummyRaj · May 20

https://community.king.com/en/candy-crush-saga/discussion/comment/3066338#Comment_3066338

Hello @jdisc🤗 A Warm Welcome to the King Community!

Are you playing Candy Crush Saga? If so, which device are you using?

Are you trying to make the purchases with Gold Bars or real money? Are you seeing any error message? If you are, can you please post a screenshot of that error message?

jdisc · May 21

Error message is contacting app store and is just spinning

PummyRaj · May 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3066403#Comment_3066403

Thank you for replying back @jdisc🤗

Which device are you using?

tallyh · May 21

*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules

jdisc · May 21

kindle

had same problem last week and after 5 days resolved on it own

doesn't make sense

sanabu · August 5

Not able to purchase the gold bar after trying restart n log in

purchases and gold bars

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