Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
ο»Ώ β Connection Issues All Games - More info HERE
New Year - New device? π± Check out how to sync it! Android π€ | Apple π
New Year - New device? π± Check out how to sync it! Android π€ | Apple π
β FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars
Answers
-
Hi everyone and apologies for the delay on getting back to you all.
We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.
All you have to do is restart the game app - (always make sure you have the latest game app version installed) π
If you have by any chance created a new account and need help getting back your old account, please reach out to our Player Support Team, click π How to contact Player Support from the game to report an issue
We want you to know how much we appreciate your patience while we've been working on this issue. If you have any further queries, purchases, missing items, please reach out to our Player Support team!
2 -
it doesnt work π©, i changed my Mail Adresse at my King Account and on Facebook i delete Candy Crush because i cant change there the Mail Adress from candy Crush. Now is everything away. I Need really help. I am Level 14869
1 -
Sorry to hear that @NiFuπ
Please contact the King Player Support team through this (Green lettered) link and send them a complaint β> How to contact Player Support team from the game App to report an issue
Please let me know if you need further assistanceπ«π«
1 -
Still dont work. No gold no friends.
1 -
the device is the cell phone
0 -
My friends, gold and boosters are still gone. Everything is updated. I'm on a windows pc. I did make a ticket, so I hope someone can get back to me.
1 -
Anyway, no solution for me π
Login with the installed Version was possible, but no Change: no gold, no friends, no nothing. Except level was right.
Tried them to re install the game.
Not good. Now everything is gone. Starting at level 1...
1 -
Did you have any luck getting this corrected?
0 -
This did not work for me. I still have no gold bars, my profile picture has changed, and I don't have any "friends". That said, I never connected my Candy Crush account to a Facebook account (because I don't have Facebook).
1
