⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

QueenB · May 21

Hi everyone and apologies for the delay on getting back to you all.

We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.

All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉

If you have by any chance created a new account and need help getting back your old account, please reach out to our Player Support Team, click 👉 How to contact Player Support from the game to report an issue

We want you to know how much we appreciate your patience while we've been working on this issue. If you have any further queries, purchases, missing items, please reach out to our Player Support team!

NiFu · May 21

it doesnt work 😩, i changed my Mail Adresse at my King Account and on Facebook i delete Candy Crush because i cant change there the Mail Adress from candy Crush. Now is everything away. I Need really help. I am Level 14869

PummyRaj · May 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3067142#Comment_3067142

Sorry to hear that @NiFu😕

Please contact the King Player Support team through this (Green lettered) link and send them a complaint —> How to contact Player Support team from the game App to report an issue

Please let me know if you need further assistance🍫🍫

Shu_Shu · May 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3067037#Comment_3067037

@QueenB unfortunately it's still not working for me. I updated my app (did not uninstall/reinstall) and my gold, and friends are still missing.

JanFE · May 22

Still dont work. No gold no friends.

lmendez · May 22

the device is the cell phone

Evergoddess · May 22

My friends, gold and boosters are still gone. Everything is updated. I'm on a windows pc. I did make a ticket, so I hope someone can get back to me.

Hans99 · May 22

Anyway, no solution for me 😟

Login with the installed Version was possible, but no Change: no gold, no friends, no nothing. Except level was right.

Tried them to re install the game.

Not good. Now everything is gone. Starting at level 1...

cbaker · May 23

https://community.king.com/en/candy-crush-saga/discussion/comment/3061766#Comment_3061766

Did you have any luck getting this corrected?

TaoMama · May 23

https://community.king.com/en/candy-crush-saga/discussion/comment/3067037#Comment_3067037

This did not work for me. I still have no gold bars, my profile picture has changed, and I don't have any "friends". That said, I never connected my Candy Crush account to a Facebook account (because I don't have Facebook).

⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

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