Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
Amazon device not connecting to store - ❗Update - Restarting your device should help!
Best Answers
-
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
-
Amazon Device Not Connecting to Store? Here's a Quick Fix!
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Answers
-
Hi Sophie2129,
Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:
- Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
- Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates.
- Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
- Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app.
- Restart Your Device: A simple reboot can sometimes resolve connectivity issues.
If you've tried these steps and the issue persists, please let us know your device model and any error messages you're seeing. This information will help us investigate further.
-
Hello @Sophie2129🤗 A Warm Welcome to the King Community!
Did you try the steps provided by our Community In-charge above? Did it not help you?
If you are still looking for help, please post back and let us know which device you are using to play the game.
To reply back, you can type below🍫🍫
-
Hi And Welcome to the King Community
Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:
Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates.Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app.Restart Your Device: A simple reboot can sometimes resolve connectivity issues.
-
