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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
Checking app store spinning wheel. Can not use gold bars because of this when not passing a level. Amazon fire
Thanks a lot for the update, @racingmom!
Then, definitely, you are also one of the players with the Kindle devices issue!
Just wondering… is the store in your Android phone working alright?
This did not solve the issue. I have found out my tablet is a kindle. My phone is android. Hopefully your team will find this issue and resolution soon. I look forward to receiving an update and I really hope my coins are not lost in the process since most of them I have purchased
Hello @racingmom🤗 Welcome back to the King Community!
Players that use Kindle device are experiencing an issue that is being investigated! I wonder if the Android devices are also having the same issue🤔
(1) The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store;(2) Also, ensure you have installed the latest update of the Google Play Store app;(3) Finally, clear the Google Play Store cache by using below steps (this is important)…
If you are still experiencing issue, please try for more support on the Google Play Store Help page about purchase problems.
Please post back and let me know how it goes🍫🍫
Hello @Carlo1951🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
The issue with Store on Kindle Devices was reported to the Studio and they are investigating it.
Please keep an eye on our main thread (click on the Green lettered link) for updates —> Amazon device not connecting to Store
Thank you for your patience & understanding🍫🍫
end of moves, can't use gold bars to get more play. Have "restarted" kindle, no pending updates to device or app, etc
Have there been any new suggestions regarding this issue? I am not seeing any new replies
I've not been able to connect to the app store for 3 days now - on my PC . All is up to date, cookies have been deleted etc etc
Hi, I've since logged out and uninstalled the app then reinstalled and signed back in.
It seems to be working ok now but I have lost my 100 plus saved lives and my extras that I had. It did give me back my gold bars though.
Hello @Hardtrucker🤗 A Warm Welcome to the King Community!
Can you please check the version you have for both Candy Crush Saga app as well as the operating software version of your Kindle device?
To reply, please type below🍫🍫
When playing candy crush on my Kindle, for the past couple of days it's been unable to connect to the App store so can't use my gold to buy extra moves or extras. Please help as tried the logging out etc, clearing cache etc but still not working!
Hi And Welcome to the King Community
Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:
Check Your Internet Connection
Update the Game
Clear Cache
Sign Out and Sign In
Restart Your Device
Can't connect to app store in candy crush saga. I have logged out, restarted tablet and logged back in. I have uninstalled and reinstalled app. I have cleared cache. Nothing is working. This has been going on for 3 days.
it’s not just you guys, I have no contact with the store despite restarts, and I had just purchased 2 hrs of lives, and I can’t use my gold bars to get out of levels
I tried to play on my laptop, edge internet. Shop worked for four games. Now I have the same issue on a different interface.
Thank you for replying back, Sophie 🤗
I am not at all familiar with Kindle device! Let me give a heads-up to our Community In-charge and see what they say!
I've tried everything except reinstalling on my Kindle Fire HD Plus, 11th generation
Hello again Sophie🙋♀️
Please let us know if the steps provided by our Community In-charge for your issue, helped or not!!
Hello @Sophie2129🤗 A Warm Welcome to the King Community!
Did you try the steps provided by our Community In-charge above? Did it not help you?
If you are still looking for help, please post back and let us know which device you are using to play the game.
To reply back, you can type below🍫🍫
New here? Sign in or create an account to join the fun.
Hello @cammycoach 🤗 A Warm Welcome to the King Community!
Thank you for informing that you are playing the game on Amazon Fire.
Players using Kindle device are experiencing issue with the App Store. It has been reported to the Game team and they are investigating it. Please keep an eye on our main thread —> Issue with App Store on Kindle devices, for the updates about the issue.
If you have any questions in the meantime, please type below🍫🍫
Hello @Hardtrucker🤗 Good Morning!
Thank you for replying back! I am very glad to know that your Gold bars appeared in the game!
But, I am sorry to hear that you have reinstalled the App😕 Losing your boosters and saved lives is the result of reinstalling your game! Unfortunately, they cannot be restored unless you have purchased them with real money!!
With regards to the Connection issue to the Store, some other players also experiencing this on their Kindle Fire device.
The issue was reported to the game team and they are investigating it. If your game causes issue again, please do not reinstall your game but, let us know🍫🍫
I made a purchase of gold bars, and then the store quit working. I am unable to use gold bars to get extra moves or make purchases to assist in the game. This has been going on since 1145 am est. I use a Fire Tablet. My purchases on the game show Amazon.
I have also done all the steps recommended and still not working correctly. So I have lost the purchase because it is not showing up and the store does not work.
Hiya, I'm still experiencing the same issue and not able to connect to the app store so can't purchase anymore which is a shame as getting bored with it now ☹️
I can't get the app store to open so that I can buy extras.
Hi and Welcome to the King Community
Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:
Log Out and Log Back In
I uninstalled it from my phone. I am only going to play on my tablet
Candy crush on Amazon fire won't connect to app store it was ok until about a week ago
Thank you fir the feedback . this issues is being investigated for more info here
I too am having the same issues. Can't connect to the store!!
Hi. I was happily playing Candy Crush, then I wanted to use my gold bars to help me out. Can not connect to app store Amazon. I have great internet connection, cleared cache, un installed. Shut down, I've done the lot. Once reinstalled the connection app works, but still lost the extras that I had built up over the years. But once I come out and then say an hour later I want to play again, it says can not connect to app store. All the other King games I have work perfectly fine like Farm Heros, connection to app store no problem. Candy crush works fine on my phone too. What's going on? I've got to the point where I'm just not interested anymore. Phone is to small to play games.
Edge/laptop is able to buy extra moves, use bars, etc. Kindle shop has changed from Pink to purple background, but still no text. Candy Crush 1.278.1.1
Fire HD 10 plus. Os 7.3.3.0
I won Candy Royale today along with 3 other players I was supposed to get 150 gold and the claim button came on the screen but when hit it said a Connection Issue.
When this is resolved, will you provide bonuses or credits to everyone impacted? I've lost lives, boosters and streaks. This is setting back my progress and I can't get all those things back.
I'm having the same issue on my Kindle. I'm not playing anymore until this is resolved. I've lost so much already.
I too have been having this issue for about two weeks. I did uninstall and reinstall the Candy Crush Saga app . I lost lives and boosters and had the same result. I still cannot contact the app store.
Same issues on my kindle also. Tried all the recommendations but nothing worked.
I also have the same problem day 3
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
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