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Amazon device not connecting to store - ❗Update - Restarting your device should help!
Answers
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I have tried clearing the Cache, logging out and in, restarting the device.
I am using a Kindle Fire HD (13th Generation)
I am on level 110620 -
I am having the same issue and have also asked for help.
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Have tried all recommended steps: deinstall/reinstall, log out/restart/log in, clear cache. Has been ongoing for days. Only get automated response when trying to to raise technical issue.
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Thank you for replying back and informing about the device you are using!
Many other players are also experiencing this issue and it is currently being investigated by the game Studio team. Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon device not connecting to Store - Under Investigation
Thank you for your patience & understanding🍫🍫1 -
Hello @mef083049🤗 A Warm Welcome to the King Community!
Thank you for mentioning the device you are using to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding🍫🍫1 -
Hi and Welcome to the King Community
Thank you for the feedback, This issues is being investigated. for more info here
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Hello @reed87🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
When we send a complaint to the Player Support team, it is the norm to receive an automated response as the first reply. We have to send a reply and explain the issue with as many details as possible and also any screenshots if we have! But, now, you do not need to wait for Player Support's response!
The issue is not on your side but the game itself on this particular device. There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding!
If you have any further questions, please type below🍫🍫1 -
Thank you!
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Will we be notified when this problem is resolved?
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