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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
kindle fire
I've restarted my Amazon Fire. Cleared cache. Nothing.
I am on a kindle. Never any problems until two days ago. I am not sure if I have the latest version.
I am using a kindle and now get the circle and won't connect. I am able to connect to candy crush candy and was able to connect earlier and more can't.
Hi and Welcome to the King Community
Thank you for the feedback , This issues is being investigated , for more info here
I can't connect. Ican not spend money or use gold bars.
Hello @Svas1243🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Do you see any "connection error" message or constantly spinning circle when you attempt to purchase?
Please reply by typing below🍫🍫
How do i connect crush crush go the app store. It was working earlier
Hello @JessieRo82🤗 A Warm Welcome to the King Community!
Thank you for mentioning that you are using Kindle Fire to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding🍫🍫
I am playing on my fire tablet and the game can't connect to Appstore. This been going on for 2 days. I clear my storage and cache.. Which I lost all my rewards.. (Yeah me 😑). I restarted my tablet and still not working. Any suggestions?
Hello @damuncha🤗 A Warm Welcome to the King Community!
Unfortunately, regular troubleshooting steps won't work as the issue is not on your side! Until King resolves the glitch and sends a fix, you will be experiencing this connection error! But, please do not reinstall your game as it did not solve the issue for other players!
And, to answer your main question… No! We did not receive any information on the fix yet! Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding!
If you have further questions, please type below🍫🍫
As with other users on this forum, my kindle can't access the Appstore for in game purchases. The issue started yesterday, and like everyone else I've done force stop on the game, rebooted the kindle several times, and restarted the game several times.
Using Amazon Tablet
Candy Crush version1.278.1.1
when King contacts Amazon, they need to use the term Fire Tablet and not Kindle. Kindle Fires were only sold from 2011-2013 when they were renamed Fire Tablets. It's possible that the only answer the person contacting Amazon might get is "Kindles don't run apps (they don't)"
that said, I still can't make in-app purchases on my Fire for two days. Seems like King is losing a lot of potential income from in-app purchases.
Hello @dhayes🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Can you tell me which device you are using to play the game?
To reply, you can type below🍫🍫
Hello @cendres🤗 A Warm Welcome to the King Community!
How do I fix when the error is contacting App Store but never connects?
why can I no longer connect to the App Store while playing on my kindle fire
I've done all those steps, what's next
I've done all these steps and also had the fix processed and still not able to connect to the app store, what's the next steps? About to lose a customer
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I've been having this problem since last night, and now it's 4PM. I lost my streak and some boosters before I realized this was happening. I won't play again until I'm sure I can connect to my gold bars.
Sometimes the game glitches and resets mid-board, and I lose my streak boosters. But this is beyond the pale. When we are all experiencing the same thing, it's a problem with the game.
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i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
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Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
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