Amazon device not connecting to store - ❗Update - Restarting your device should help!

PummyRaj · June 5

https://community.king.com/en/candy-crush-saga/discussion/453567/is-there-an-estimated-time-for-a-fix-to-be-released-for-the-kindle-users

Hello @damuncha🤗 A Warm Welcome to the King Community!

Unfortunately, regular troubleshooting steps won't work as the issue is not on your side! Until King resolves the glitch and sends a fix, you will be experiencing this connection error! But, please do not reinstall your game as it did not solve the issue for other players!

And, to answer your main question… No! We did not receive any information on the fix yet!
Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon Device not connecting to Store - Under Investigation!

Thank you for your patience & understanding!

If you have further questions, please type below🍫🍫

JessieRo82 · June 5

I am playing on my fire tablet and the game can't connect to Appstore. This been going on for 2 days. I clear my storage and cache.. Which I lost all my rewards.. (Yeah me 😑). I restarted my tablet and still not working. Any suggestions?

PummyRaj · June 5

https://community.king.com/en/candy-crush-saga/discussion/453577/game-cant-connect-to-the-app-store

Hello @JessieRo82🤗 A Warm Welcome to the King Community!

Thank you for mentioning that you are using Kindle Fire to play the game.

There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.

Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!

Thank you for your patience & understanding🍫🍫

Svas1243 · June 6

How do i connect crush crush go the app store. It was working earlier

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/453607/now-do-i-get-candy-crush-connected-go-the-app-store-as-working-earlier

Hello @Svas1243🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game? Do you see any "connection error" message or constantly spinning circle when you attempt to purchase?

Please reply by typing below🍫🍫

westc07 · June 6

I can't connect. Ican not spend money or use gold bars.

kiara_wael · June 6

Hi and Welcome to the King Community

Thank you for the feedback , This issues is being investigated , for more info here

Svas1243 · June 6

https://community.king.com/en/candy-crush-saga/discussion/453607/now-do-i-get-candy-crush-connected-go-the-app-store-as-working-earlier

I am using a kindle and now get the circle and won't connect. I am able to connect to candy crush candy and was able to connect earlier and more can't.

millicentjane · June 6

I am on a kindle. Never any problems until two days ago. I am not sure if I have the latest version.

jmg425 · June 6

I've restarted my Amazon Fire. Cleared cache. Nothing.

Amazon device not connecting to store - ❗Update - Restarting your device should help!

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