Amazon device not connecting to store - ❗Update - Restarting your device should help!

ancient_one · June 6

none of your suggestions work. As a matter of fact uninstall and reinstall only resulted in me losing all of my power ups. So if it is a known problem I suggest just waiting. I am currently at level 2283 and I had lost my place that would have been the end of this game for me. Btw I too am using a kindle pad so it seems that there is a common thread here

genebren · June 6

Candy crush saga recently. Updated App. Since then when I play I can't continue game with gold bars.. Says can not connect to app store. I tried clearing cache and restarted..I then uninstalled game and lost 88 lives but not the goldbars. How can I fix this?

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/453706/can-not-connect-to-app-store

Hello @genebren🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the App store in your game! Which device are you using to play the game? And which version of the App you have right now?

Please never reinstall the game unless suggested by the King game team! Otherwise, just like you did, losing your saved lives and stored boosters is the side-affect of it😕

Please reply by typing below🍫🍫

louiswibrew · June 6

https://community.king.com/en/candy-crush-saga/discussion/452315/amazon-device-not-connecting-to-store-under-investigation

II can't connect to store either. I get the spinning wheel as well. Has anyone answered to what the problem is?

BrecJack · June 6

I was unable to connect to the App store to use extra lives on my Amazon Fire. I had passed all but the last level on Candy Royale and would have passed the last but could not due to not being able to connect. My device was connected to the internet and nothing I could do would rectify this. I lost 72 Gold bars, a long winning streak, and was not feeling one bit happy. But we have all had frustrations with this game happen and you just have to move on and hope it gets better. So far I have not gotten to the App store for 2 days with any restarts so I am going to try to update.

rpopiolek · June 6

For several days I have no been able to contact the store to add color bombs, striped candy, add more lives to a game or get any more games. Have been told it's being worked on. Anyone else have the same issue? I am on level 14,262. Thanks

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/453729/cant-contact-store

Hello @rpopiolek🤗 Welcome back to the King Community!

You have posted the same question couple of days ago too, but you did not respond to my question then!!

Can you please tell me which device you are using to play the game?

To reply back, please type below🍫🍫

rpopiolek · June 6

Didn't see your post. I can't contact the store on my iPhone or kindle fire.

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/comment/3082986#Comment_3082986

Thank you for replying back @rpopiolek🤗

Your other question was —> Here! But, it's ok! Let's continue to discuss in this thread now👍️

** With regards to the Connection issue on Kindle Fire —> the issue was reported at the beginning of this week and it is being investigated by the game team. For updates regarding this issue, please keep an eye on our main thread —> Amazon Device not connecting to Store;

** With regards to the connection issue on your iPhone —> Can you please check which version of the App do you have right now?

rpopiolek · June 6

Thank you. Can you give me an idea when it might be fixed?

Amazon device not connecting to store - ❗Update - Restarting your device should help!

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