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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
Keep getting message "Contacting App Store" - cannot access good bars to help with game and not getting adverts anymore - Please help!!
I also have the same problem day 3
Same issues on my kindle also. Tried all the recommendations but nothing worked.
I too have been having this issue for about two weeks. I did uninstall and reinstall the Candy Crush Saga app . I lost lives and boosters and had the same result. I still cannot contact the app store.
I'm having the same issue on my Kindle. I'm not playing anymore until this is resolved. I've lost so much already.
When this is resolved, will you provide bonuses or credits to everyone impacted? I've lost lives, boosters and streaks. This is setting back my progress and I can't get all those things back.
I won Candy Royale today along with 3 other players I was supposed to get 150 gold and the claim button came on the screen but when hit it said a Connection Issue.
Edge/laptop is able to buy extra moves, use bars, etc. Kindle shop has changed from Pink to purple background, but still no text. Candy Crush 1.278.1.1
Fire HD 10 plus. Os 7.3.3.0
Hi. I was happily playing Candy Crush, then I wanted to use my gold bars to help me out. Can not connect to app store Amazon. I have great internet connection, cleared cache, un installed. Shut down, I've done the lot. Once reinstalled the connection app works, but still lost the extras that I had built up over the years. But once I come out and then say an hour later I want to play again, it says can not connect to app store. All the other King games I have work perfectly fine like Farm Heros, connection to app store no problem. Candy crush works fine on my phone too. What's going on? I've got to the point where I'm just not interested anymore. Phone is to small to play games.
I too am having the same issues. Can't connect to the store!!
Hi and Welcome to the King Community
Thank you fir the feedback . this issues is being investigated for more info here
Candy crush on Amazon fire won't connect to app store it was ok until about a week ago
I uninstalled it from my phone. I am only going to play on my tablet
Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:
Check Your Internet Connection
Update the Game
Clear Cache
Log Out and Log Back In
Restart Your Device
I can't get the app store to open so that I can buy extras.
Hiya, I'm still experiencing the same issue and not able to connect to the app store so can't purchase anymore which is a shame as getting bored with it now ☹️
I have also done all the steps recommended and still not working correctly. So I have lost the purchase because it is not showing up and the store does not work.
I made a purchase of gold bars, and then the store quit working. I am unable to use gold bars to get extra moves or make purchases to assist in the game. This has been going on since 1145 am est. I use a Fire Tablet. My purchases on the game show Amazon.
Hello @Hardtrucker🤗 Good Morning!
Thank you for replying back! I am very glad to know that your Gold bars appeared in the game!
But, I am sorry to hear that you have reinstalled the App😕 Losing your boosters and saved lives is the result of reinstalling your game! Unfortunately, they cannot be restored unless you have purchased them with real money!!
With regards to the Connection issue to the Store, some other players also experiencing this on their Kindle Fire device.
The issue was reported to the game team and they are investigating it. If your game causes issue again, please do not reinstall your game but, let us know🍫🍫
Hello @cammycoach 🤗 A Warm Welcome to the King Community!
Thank you for informing that you are playing the game on Amazon Fire.
Players using Kindle device are experiencing issue with the App Store. It has been reported to the Game team and they are investigating it. Please keep an eye on our main thread —> Issue with App Store on Kindle devices, for the updates about the issue.
If you have any questions in the meantime, please type below🍫🍫
New here? Sign in or create an account to join the fun.
Hello @IsabelGilfillan 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Store!! Can you please tell me which device you are using? And also, the version of the Candy Crush Saga App you have right now?
To reply back, you can simply type below 🍫🍫
I am having the same problem with my Kindle Fire!
Have not been able to access the app store for a few days now. I have uninstalled and reinstalled the game, logged in and out of my account, and I am having this problem over multiple devices so I think the problem is on your end?
Hello @slbutts🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which devices you are using? And, which version of the App do you have right now?
Please reply by typing below🍫🍫
I am using Amazon Fire tablets and I uninstalled and reinstalled the game yesterday from their app store.
I am using Amazon Fire Tablets and uninstalled and reinstalled the game from their app store yesterday.
My internet is working great but all of a sudden when I lose a game it says "contacting app store" and just spins. Never lets me use my gold.
Which device are you play ?
Hello @millicentjane🤗 A Warm Welcome to the King Community!
Which device are you using to play the game? And, how long has been it going on? Do you have latest App version of Candy Crush Saga?
Please reply by typing below 🍫🍫
I have tried clearing the Cache, logging out and in, restarting the device. I am using a Kindle Fire HD (13th Generation) I am on level 11062
I am having the same issue and have also asked for help.
Have tried all recommended steps: deinstall/reinstall, log out/restart/log in, clear cache. Has been ongoing for days. Only get automated response when trying to to raise technical issue.
Thank you for replying back and informing about the device you are using!
Many other players are also experiencing this issue and it is currently being investigated by the game Studio team. Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon device not connecting to Store - Under Investigation
Thank you for your patience & understanding🍫🍫
Hello @mef083049🤗 A Warm Welcome to the King Community!
Thank you for mentioning the device you are using to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Hi @slbutts🙋♀️
I have just replied in your question too👍️
Thank you for the feedback, This issues is being investigated. for more info here
Hello @reed87🤗 A Warm Welcome to the King Community!
When we send a complaint to the Player Support team, it is the norm to receive an automated response as the first reply. We have to send a reply and explain the issue with as many details as possible and also any screenshots if we have! But, now, you do not need to wait for Player Support's response!
The issue is not on your side but the game itself on this particular device. There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Thank you for your patience & understanding!
If you have any further questions, please type below🍫🍫
Thank you!
Will we be notified when this problem is resolved?
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
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Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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