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How to get rid off chocolate box glitch? (Under investigation)!
Answers
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No this was just an example.. I'm Frozen on this screen now but earlier it wouldn't load anything and I couldn't collect any gold bars and I'm missing out as I can't play any games due to it going straight to the photo above. It's the entire game that's now frozen but has been playing up eg not loading to certain things then would load some but not all and now this. Its still the same currently.
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thanks!
Member id: 1511657899
Phone model: iPhone 13 Pro Max
App version: 1.279.1.1. ; iOS 17.5.1
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Still stuck on this page no matter what I do!
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Hello @kaylz118🤗 Thank you for replying back! And, Sorry! I couldn't be here this morning!
The earlier glitch with entire game was because the game was down (Saturday evening as per USA timings), which caused lot of issues for many players! Luckily, the King team worked quickly and resolved the issue.
Depending on the device you are using, please try —> clear cache/cookies; offload the App; delete history, etc.,
And with regards to the Chocolate Box issue — I have seen multiple complaints about this issue! Hence, I have reported to our Community In-charge, so that, they can give a heads-up to the game Studio.Can you provide below details for me…
- Which device are you using to play the game;
- How long have you been experiencing the glitch with Chocolate Box;
- Which version of the game do you have right now?
If I need any other details, I will get back to you.
Please let me know if you have any other questions🍫🍫0 -
Samsung galaxy A53 5G
Since 15th June 2024 at around 14:00 bst
I'm not sure but it's the latest update as I checked all that.
I reset my phone and it worked until yet again the chocolate box game up and the whole thing freezes and you can do nothing. I had other problems when the game originally crashed however it seems they've been fixed but it's the chocolate box and I can't use any of the 30 minutes free gifts I get for logging in everyday so I'm losing gifts I can use. The chocolate box issue alone has beeb since 15th June 2024 at around 19:00 bst.
Thank you
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Yes please do get back in touch. I know it sounds silly but I use this game to as part of my routine which is now a part of my OCD and I use it to distract myself from a lot of my pain. Thank you for looking in to it.
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Hi kaylz118 and viktoriadee,
Thank you both for reporting the issue with the Chocolate Box glitch. I understand how frustrating this can be 😔
Our developers are aware of the problem and are currently working on a fix. We appreciate your patience and want to let you know that we plan to release the fix soon that will hopefully take care of this issue 🙏
Please hang in there a little longer, and thank you for your understanding 🙂
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for months now I get locked out of the game at the chocolate box. Some days I can get 1 level in, but most stuck as soon as I open the game. I have logged out, shut my phone down and logged back in and it still get stuck. Help!
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It's happened again! Finally unfroze then boom back to the frozen chocolate box.
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