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I was having consistent connection problems in the game today. I tried all the troubleshooting options;switching between wifi/data, clearing play store cache, logging out, restarting device. When I tried logging back it it wouldn't let me and said there were still connection issues. I reset my personal modem but it even continued on data. I finally un-installed and reinstalled candy crush and now the connection issues are resolved but ALL of my boosters and lives I was sent from friends are gone. How do I recover these? When I first logged out the app said all progress would be saved.
Hello @C4tsup🤗 A Warm Welcome to the King Community!
I am so sorry that you have reinstalled the App because of the issue😕
The game did not start working because you have reinstalled the App, but the King team has fixed the issue!
But, you lost all the boosters & lives because you deleted the App! Only the game progress & the Gold Bars will be saved to the King Servers. Whereas, the boosters & stored lives are stored to the device local storage, which will be deleted along with the App!!
Please let me know if you have any other questions by typing below🍫🍫