How do I restore my candy crush account after accidentally deleted it?

Lost my account and all levels( 2000++) .  When I downloaded again, I had to start from level 1.  How do I restore my account. Pls help!

Answers

  • Johnny_RyallJohnny_Ryall Posts: 3,867

    Hello,

    Thank you for your post.

    I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

    To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

    To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

    I hope this information helps.

    Kind regards,

    Johnny

  • jessaldyjessaldy Posts: 1
    this happened to me! i don’t think i had an account set up. had 3000 levels. any help?
  • ElsaElsa Posts: 16,031 Superstar
    Hi @jessaldy, the first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account.  Please follow the steps on here:  https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

    Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.







    You can find out more about our Superstars here

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    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
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  • CezdiamondCezdiamond Posts: 6,520 Community Manager
    Thanks @Elsa

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