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After the last update, I am unable to X out of Update screen to play the game. Kindle is up to date.
@QueenB @PummyRaj
Just in case you have forgotten
@PummyRaj @QueenB is already helping @joker2415 in the thread linked below
Yes, I have tried many times. There just isn't an X in the corner to exit out of the pop up like there used to be before the last update
I'm very sorry to say that you are right, your device is no longer compatible with the game seeing that it needs to have version 12.0 and up for the game to work.
Do you have any other device you can switch to? If you need help transferring your game progress, let us know and we'll be here š
Hi Joker 2415,
Can you share the message that you get to update your game app and also share the details of your Kindle so we can check if it's still compatible?
Thank you!
Hello again @joker2415šāāļø
Did you try to shut down your device and reopen the game and see you will be able to play the game without any issue?
Hello @joker2415š¤ A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Let me report to our Community In-charge and find out what you can do for this issue!
Thank you for your patience & understandingš«š«
I am having the same problem. No way to "x" out of screen that says update. Kindle is up to date.
Hello @frylock428šāāļø Thank you so much for providing more details along with the Screenshot!
I have reported it to our Community In-charge. I will get back to you once I have any information.
Thank you for your patience & understanding š
My iphone wont allow me to update to ios 12.0.0 which the new game needs
Hello @frylock428š¤ A Warm Welcome to the King Community!
Is it for the update of Candy Crush Saga game App or your iOS software?
Can you open App Store on your iPhone and check which version do you have on Candy Crush Saga? Can you also post a screenshot of that "update" pop-up (that has no X)?
If it is the iOS software update, it would help to contact Apple Support team! Whereas, for the game App update, our Community In-charge will be able to assist!
Please reply by typing below. And, to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment boxš«š«
Hello,
I was going to play CCS today, but when I open my app, it makes me update with no "X" button. Pressing update brings me to app store which says I need IOS 11 to update. IPhone updates says "iOS 10.3 3 Your software is up to date"
How can I get back into the game?
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I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
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