Not able to "X" out of update screen to play the game

joker2415 · June 26

After the last update, I am unable to X out of Update screen to play the game. Kindle is up to date.

frylock428 · June 5

Hello,

I was going to play CCS today, but when I open my app, it makes me update with no "X" button. Pressing update brings me to app store which says I need IOS 11 to update. IPhone updates says "iOS 10.3 3 Your software is up to date"

How can I get back into the game?

PummyRaj · June 5

https://community.king.com/en/blog/discussion/453420/i-cant-play-game-says-new-version-up-top-and-cant-update

Hello @frylock428🤗 A Warm Welcome to the King Community!

Is it for the update of Candy Crush Saga game App or your iOS software?

Can you open App Store on your iPhone and check which version do you have on Candy Crush Saga? Can you also post a screenshot of that "update" pop-up (that has no X)?

If it is the iOS software update, it would help to contact Apple Support team! Whereas, for the game App update, our Community In-charge will be able to assist!

Please reply by typing below. And, to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

frylock428 · June 5

https://community.king.com/en/candy-crush-saga/discussion/comment/3080936#Comment_3080936

My iphone wont allow me to update to ios 12.0.0 which the new game needs

PummyRaj · June 7

https://community.king.com/en/candy-crush-saga/discussion/comment/3081906#Comment_3081906

Hello @frylock428🙋‍♀️ Thank you so much for providing more details along with the Screenshot!

I have reported it to our Community In-charge. I will get back to you once I have any information.

Thank you for your patience & understanding 🙏

joker2415 · June 26

https://community.king.com/en/candy-crush-saga/discussion/comment/3081906#Comment_3081906

I am having the same problem. No way to "x" out of screen that says update. Kindle is up to date.

PummyRaj · June 26

https://community.king.com/en/candy-crush-saga/discussion/457003/not-able-to-x-out-of-update-screen-to-play-the-game

Hello @joker2415🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! Let me report to our Community In-charge and find out what you can do for this issue!

Thank you for your patience & understanding🍫🍫

PummyRaj · June 26

https://community.king.com/en/candy-crush-saga/discussion/457003/not-able-to-x-out-of-update-screen-to-play-the-game

Hello again @joker2415🙋‍♀️

Did you try to shut down your device and reopen the game and see you will be able to play the game without any issue?

QueenB · June 26

https://community.king.com/en/candy-crush-saga/discussion/comment/3101138#Comment_3101138

Hi Joker 2415,

Can you share the message that you get to update your game app and also share the details of your Kindle so we can check if it's still compatible?

Thank you!

QueenB · June 26

https://community.king.com/en/candy-crush-saga/discussion/comment/3081906#Comment_3081906

I'm very sorry to say that you are right, your device is no longer compatible with the game seeing that it needs to have version 12.0 and up for the game to work.

Do you have any other device you can switch to? If you need help transferring your game progress, let us know and we'll be here 😉

joker2415 · June 26

Yes, I have tried many times. There just isn't an X in the corner to exit out of the pop up like there used to be before the last update

Not able to "X" out of update screen to play the game

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