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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
Hi and Welcome to the King Community
Please check this step here
Check Internet Connection
Restart the Game
Update the Game
Clear Cache (Android)
Settings
Apps
Candy Crush Saga
Storage
Clear Cache
Reinstall the Game
Contact Support
same thing. IOS mobile.
Hi, recently i unable to contact app server after the game to keep playing. I am able to request and sent lives to friends. I am using android platform. Is the problem from your side? Tried clear cache and clear data as posted in the discussion with no result.
Same here! I made a small bundle purchase just to try to reset the App Store somehow but so mad it didn’t work and now I can’t even use the gold bars to get past this stupid level I’m stuck on!
Je désinstalle Candy Crush Saga sur mon mobile Samsung et sur mon iPad pour que App Store redevienne fonctionnel pour 2 ou 3 fois et tout à coup App Store ne se connecte plus. Donc je n'ai pas accès à bonbons cadeaux.
me too
What else can we do?
Hello @myrnap , @jeanp8 , @mich751nat , @Cazwilson999 and @Keelan🤗
A Warm Welcome to the King Community to you all!
Just today, we have received multiple complaints about this issue! I have reported it to our Community In-charge this morning itself!
Hopefully, they will send a fix soon!
Thank you all for your patience & understanding🙏
I am glad it is not just me......I am stuck and with bars to pass, but I can't.
I’m having the same issue both on my iPhone and Mac. I’ve taken the steps suggested but still having issue.
Same using Samsung S9
I can't either
Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.
Hello @Grandmacat1959🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Candy Store! Thank you for trying restarting the App along with log0in & log-out! .
Please try bellow troubleshooting steps as well and see if that resolves the issue⬇️
If you're still having trouble after trying these steps, please reply by typing below and let us know which device you are using to play the game.
Hope everything works out & have a great rest of the day🍫🍫
at end of level I get a spinning circle that says connecting to App Store. It won’t let me access my hold bars to continue with level. I’ve restarted my phone and the app. Signed in and out of app. What should I do?
Hello @Nieniee26🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Candy Store! Can you tell me which device you are using?
Please reply by typing below🍫🍫
Same thing...all day
If I can't complete a level I don't have the option to continue - it says connecting to app store and never let's me use bricks to continue play
Nao consigo comprar ouro, fica só carregando
Five minutes stuck on this and I have gold bars!!!!!
Jeg kan ikke bruke gullet, kan ikke åpne butikken for å kjøpe hjelpemidler . Hjelp meg ,jeg har slettet mitt gamle profil på grunn av problemer , men jeg har det samme igjen
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neither can I!
Hola equipo de King, Jugaba Candy Crush Saga en una tablet Android vieja. No tenía mi cuenta conectada y ahora la tablet ya no me deja iniciar sesión ni actualizar el juego; me aparece “error al cargar, inténtalo más tarde”. Quisiera recuperar mi progreso, ya que estaba en el nivel 2528 Ahora tengo un nuevo teléfono y creé…
Hello, every week i finish the new level and i participate to the star tournament but for the last 2 weeks every time i finish a level instead of adding 6 starts to my star total it goes -6 to zero… I make 5 level and still at zero? I try my candy crush on safari and chrome to see if it was different but no… Impossible to…
II need help please. I can't get anywhere close to winning this level. Does anyone have suggestions without boosters, please? Thank you
For the past few weeks every now and then my game goes back to level 28 or 29 though it is still the same game, then a few times it said it was on the level I was playing but it would show a different game after I lost and went to replay the same level. I have not complained til now caz I was hoping someone else would have…
today everything disapeared. I was 99+ on all bonuses because I spend a fortune buying them. IT'S ALL GONE i worked hard for those and spent I bet more than a couple thousand. I reset my ipad, linked to fb after signing out and resetting ipad, set my ipad back to a date when everything was in place….it's all gone. I…
what is happening to my tournament scoring and are there any fixes
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
