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🚫 Chocolate Box Stuck/Can't Collect Rewards!

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Answers

  • christinewupp
    christinewupp Posts: 9,830
    edited July 18
    https://community.king.com/en/candy-crush-saga/discussion/459235/chocolate-box

    UFOs embedded in the level don't count, but if you get a timed UFO (or similarly timed lollipop hammers or switches) from an event, such as from the daily win, then you can use those for the chocolate box, which can be very useful.

  • Mrau
    Mrau Posts: 18

    Level 2
    edited July 18

    Any information?

    Waiting from 6 months.

  • hts9388
    hts9388 Posts: 1

    Level 1

    I have completed the chocolate box with the Classic, Brown, and Silver levels. The next should be the Gold Chocolate Box, but the app keeps skipping the Gold level and returning to the Classic level. As a result, I’ve wasted time and gold bars trying to access this level and missed the chance to win 20 gold bars. This issue has happened to me more than three times! Please fix it! Thanks.

  • kiara_wael
    kiara_wael Posts: 156,977
    edited July 18

    Hi and welcome to the King Community

    Thank you for reporting,Ill pass this feedback to the game team.in the meantime

    Please Check app update - Log out game - Restart Device - Open game and Log in.


  • Mrau
    Mrau Posts: 18

    Level 2
    edited July 18

    Somebody from King working on it?

  • PummyRaj
    PummyRaj Posts: 44,042
    edited July 18
    https://community.king.com/en/candy-crush-saga/discussion/459947/chocolate-box-error

    Hello @hts9388🤗 A Warm Welcome to the King Community!

    Players have been experiencing few issues with the Chocolate Box feature!! I am wondering if missing the Gold box is a different kind of glitch🤔


    I would suggest you to send a complaint to the King Player Support team and enquire about the glitch.

    Hope they will be able to find the glitch and clears it in your game🤞


    If you need assistance to sending your complaint, please type below and let me know which device you are using.

    Thank you for joining & have a great rest of the day🍫🍫

  • Peter_Tornaros
    Peter_Tornaros Posts: 2,186
    edited July 18

    This is a total joke @PummyRaj @QueenB if the game at the top level isn't hard enough without losing your 600+ win streak Candy Necklace for no apparent reason !!!!!

  • Peter_Tornaros
    Peter_Tornaros Posts: 2,186
    edited July 18

    My Chocolate Box continues to default back to the Classic Box when I am half or 3/4 of the way through a Gold Chocolate Box.

    I raised this problem weeks ago @PummyRaj @QueenB and absolutely nothing has been done. I am sick of wasting my time playing and this continually happening.

    It is time King got rid of the plodders in the Design Studio and employed some talented and innovative designers.

  • oleszczuk
    oleszczuk Posts: 7

    Level 2
    edited July 18

    I still have a box of chocolates blocked, I finished the first task and I can't start the next task, I already uninstalled the game and installed it again and nothing

  • QueenB
    QueenB Posts: 15,430
    edited July 18
    https://community.king.com/en/candy-crush-saga/discussion/comment/3117458#Comment_3117458

    Hi Peter_Tornarros,

    Thank you for your patience. I’ve reached out to the team again regarding the issue with your Chocolate Box. We are waiting for their response and hope to have an update soon.

    We appreciate your understanding and will keep you posted 🙂

Hey! Would you like to give us your opinion?

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