🚫 Chocolate Box Stuck/Can't Collect Rewards!

christinewupp · July 10

https://community.king.com/en/candy-crush-saga/discussion/459235/chocolate-box

UFOs embedded in the level don't count, but if you get a timed UFO (or similarly timed lollipop hammers or switches) from an event, such as from the daily win, then you can use those for the chocolate box, which can be very useful.

Mrau · July 10

Any information?

Waiting from 6 months.

hts9388 · July 14

I have completed the chocolate box with the Classic, Brown, and Silver levels. The next should be the Gold Chocolate Box, but the app keeps skipping the Gold level and returning to the Classic level. As a result, I’ve wasted time and gold bars trying to access this level and missed the chance to win 20 gold bars. This issue has happened to me more than three times! Please fix it! Thanks.

kiara_wael · July 14

Hi and welcome to the King Community

Thank you for reporting,Ill pass this feedback to the game team.in the meantime

Please Check app update - Log out game - Restart Device - Open game and Log in.

Mrau · July 14

Somebody from King working on it?

PummyRaj · July 15

https://community.king.com/en/candy-crush-saga/discussion/459947/chocolate-box-error

Hello @hts9388🤗 A Warm Welcome to the King Community!

Players have been experiencing few issues with the Chocolate Box feature!! I am wondering if missing the Gold box is a different kind of glitch🤔

I would suggest you to send a complaint to the King Player Support team and enquire about the glitch.

Hope they will be able to find the glitch and clears it in your game🤞

If you need assistance to sending your complaint, please type below and let me know which device you are using.

Thank you for joining & have a great rest of the day🍫🍫

Peter_Tornaros · July 16

This is a total joke @PummyRaj @QueenB if the game at the top level isn't hard enough without losing your 600+ win streak Candy Necklace for no apparent reason !!!!!

Peter_Tornaros · July 16

My Chocolate Box continues to default back to the Classic Box when I am half or 3/4 of the way through a Gold Chocolate Box.

I raised this problem weeks ago @PummyRaj @QueenB and absolutely nothing has been done. I am sick of wasting my time playing and this continually happening.

It is time King got rid of the plodders in the Design Studio and employed some talented and innovative designers.

oleszczuk · July 17

I still have a box of chocolates blocked, I finished the first task and I can't start the next task, I already uninstalled the game and installed it again and nothing

QueenB · July 17

https://community.king.com/en/candy-crush-saga/discussion/comment/3117458#Comment_3117458

Hi Peter_Tornarros,

Thank you for your patience. I’ve reached out to the team again regarding the issue with your Chocolate Box. We are waiting for their response and hope to have an update soon.

We appreciate your understanding and will keep you posted 🙂

🚫 Chocolate Box Stuck/Can't Collect Rewards!

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