Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
๐ถ๏ธ๐ฌ Hot & Sweet right now in Candy Crush Saga!
We're aware of an issue with Facebook purchases for all King Games and our team is on it. ๐ ๏ธ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? ๐ฌ
๏ปฟ ๐ถ Get Ready for the Candy Crush Music Season here ๐ถ
๏ปฟ ๐ถ Got any questions regarding Music Season? See our Frequently Asked Questions here.
๏ปฟ ๐ถ Get Ready for the Candy Crush Music Season here ๐ถ
๏ปฟ ๐ถ Got any questions regarding Music Season? See our Frequently Asked Questions here.
WHY WONT MY candy crush load?
Answers
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Hello @DawnKopman๐ค Hearty Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using? Are you logged into the game through Facebook or King account? Can you please post a screenshot of that white rectangle box?
Please reply by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box๐ซ๐ซ
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Thank you for the screenshot, Dawn๐
Sorry! I did not realize that you have already posted it in your opening post!
There was another player that was experiencing the same glitch this afternoon! Let me check what they did and which device they are using and get back to you. -
Hello again Dawn @DawnKopman๐โโ๏ธ
I think that player is also using MacBook as they opened the game on Safari when Firefox was giving this issue! ๐๏ธHere๐๏ธ is their complaint, just for you to check!
I do not use MacBook! Hence, I am not much aware about it! Since both Safari & Firefox are having the same issue, is there a possibility to download the App version? -
You are right, Dawn! I googled, and it is not possible to download the App version of Candy Crush on MacBook!!
It looks like there is some glitch in the game, as complaints are growing! I cannot report it yet as we only 3 complaints at the moment!
As for now, if you have access to a mobile device - please play the game on that. If I have any news, I will get back to you tomorrow ๐
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Hello Jamie๐ค Welcome back to the Community!
@DawnKopman is having this issue on their MacBook! But, you are playing on Dell laptop!
Can you please open the game on another browser - Chrome, Edge, etc.,? If neither of these browsers work, I would suggest you to download the App through Microsoft Center! But, your laptop should have Windows 10/11.
