Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Connecting to Facebook Account
Everytime I load Candy Crush app and try to reconnect my login with facebook, it keeps saying "wrong email and password combination", I have no problem getting into my facebook, I dont see "social gaming" in my facebook settings so not sure where this is?? Can you please help?? Ive reset my password numerous times now and it wont log me in. It will tell me if i used an old password but once i put in the right password….it tells me "wrong combination"!!! This must be an issue with Candy Crush App? Im running the latest IOS and everything is up to date. Please help!
0
Answers
-
Hello @Clgw🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game! And, yes! It does sound very weird🤔 I would suggest you to contact the King player Support team and send a complaint.
Since you are on mobile device, you should be able to send the complaint directly from your game.
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- In the next screen (Help Center), scroll down to "Technical & Connection issues" and click on it;
- Click on any option from the given choices to open it;
- Scroll down all the way until you see "Contact Us" and click on it;
- Now, fill the form with the proper choices and submit your complaint.
If you have any further questions, please type below🍫🍫
0 -
ok I’ll try that. I believe I did that before and got generic solutions to try and that didn’t work. Will try again.
1 -
as an fyi - they replied with the exact same generic comment which none has helped! I’ve checked everywhere and still candy crush won’t recognize my username and password I use for Facebook. If I can’t login, I’ve lost over 15K worth of levels. Is there anyone from Candy Crush that can help?
0 -
Not sure which country you are in! If you did not receive any reply within next 12 hours, please give me your game ID number and I will ask our Community In-charge and see if they can help you in anyway🙏
0 -
how do I find my game ID? I’m in Canada
0 -
I found this in my Facebook settings. user ID is 10153567723495785
0 -
was someone able to help me? I still can’t login with Facebook on the app!!!
0 -
Hi Clgw,
I'm afraid you will need assistance from our Player Support team so please reach out to them again but this time, select Lost Progress as the subject. If you get another auto reply, reply back again and wait as that will get an agent to answer you back.
If not, get back to me with your latest ticket # and I will reach out to Support and get them to reply back to you!
0
