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Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Connecting to Facebook Account
Everytime I load Candy Crush app and try to reconnect my login with facebook, it keeps saying "wrong email and password combination", I have no problem getting into my facebook, I dont see "social gaming" in my facebook settings so not sure where this is?? Can you please help?? Ive reset my password numerous times now and it wont log me in. It will tell me if i used an old password but once i put in the right password….it tells me "wrong combination"!!! This must be an issue with Candy Crush App? Im running the latest IOS and everything is up to date. Please help!
Answers
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Hello @Clgw🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game! And, yes! It does sound very weird🤔 I would suggest you to contact the King player Support team and send a complaint.
Since you are on mobile device, you should be able to send the complaint directly from your game.
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- In the next screen (Help Center), scroll down to "Technical & Connection issues" and click on it;
- Click on any option from the given choices to open it;
- Scroll down all the way until you see "Contact Us" and click on it;
- Now, fill the form with the proper choices and submit your complaint.
If you have any further questions, please type below🍫🍫
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as an fyi - they replied with the exact same generic comment which none has helped! I’ve checked everywhere and still candy crush won’t recognize my username and password I use for Facebook. If I can’t login, I’ve lost over 15K worth of levels. Is there anyone from Candy Crush that can help?
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Hi Clgw,
I'm afraid you will need assistance from our Player Support team so please reach out to them again but this time, select Lost Progress as the subject. If you get another auto reply, reply back again and wait as that will get an agent to answer you back.
If not, get back to me with your latest ticket # and I will reach out to Support and get them to reply back to you!
