buddy challenge why has it been loading on both my FB and win 10 app

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  • sully01247sully01247 Posts: 2
    I also have been having constant- non stop- never ending  issues with my “buddy” challenge. It has been spinning for well over a month. It is quite annoying. I have tried everything other users have done above with no results. I play on IPad, IPhone and MacBook. This is happening on all devices. My husband’s account is also spinning. And what is up with the other events and challenges? One day I have them then they disappear. A day or 2 later they pop back. Honestly the game is a mess. I am a long time player and have completed all available levels. You’re losing me with all this garbage. Some information would be greatly appreciated. BTW this is the first time I have ever complained about anything, and there have always been issues. I have tried to roll with the problems but King needs to get their act together or I am gone.
  • ElsaElsa Posts: 21,323 Superstar
    Hi @sully01247, I wish that I was privy to find out where the buddy challenge fix is on their priority list.  Also, like you mention in your message, the challenges are there, then gone.  I have seen quite a few messages asking what's going on with the challenges.  I am waiting to hear from the Community Manager to find out what's going on with the challenges.  If I hear anything, I will let you know.
  • sully01247sully01247 Posts: 2
    Any information is muchly appreciated. 
  • José_SavelkoulJosé_Savelkoul Posts: 42 ✭✭
    Hi Elsa,

    Just wondering, have you seen my comment as well? It's at the previous page at the bottom. Since I notice you do get back to people.
  • ElsaElsa Posts: 21,323 Superstar
    Hi @Jose I didn’t see your message until now.  I was gone for the weekend so now I am trying to catch up.  My buddy suddenly changed on its own and I keep staying at the first level.  I still haven’t heard about a fix.  Not sure what’s going on with the color bombs but I haven’t been seeing messages on this so the only way they might check it out is if it’s on a specific level and a video is uploaded here.  Last week there was a glitch on one of the new levels.  I created a video and uploaded it to my YouTube and notified them and it was fixed within a half hour.  You f you could pinpoint a level and get a video then I could get it to the studio that much faster.
  • José_SavelkoulJosé_Savelkoul Posts: 42 ✭✭
    Sorry Elsa, but I don't know how to make a video. It's still happening on several levels, it's still the old glitch which Lynn Kirby reported about almost a year ago (I believe Lynn had a video uploaded here). It still hasn't been fixed. I've mentioned it several times the past year, and I've seen other people mentioning it as well (also at King's). Nothing happens but silence. I know you can't help this, but I guess you can imagine that I'm slightly disappointed...
  • ElsaElsa Posts: 21,323 Superstar
    Yes I do!  Maybe ask Cookie if she can get us a level and create a video that can be uploaded here.  I remember that I gave them a video a long time ago showing the color bombs just exploding and I guess if you are still seeing it then it's still going on.  I think though that they might need specific levels.  I haven't seen this happen in my game for a very long time.
  • Gastón_CenciGastón_Cenci Posts: 21 ✭✭
    Hi everyone, i have the same problem, My Dynamic Duo has been spinning and never finds a buddy for me. 
  • Guy_BarnettGuy_Barnett Posts: 34 ✭✭
    it looks like I have wasted mine and others time on here yet again!!!!!!!! what is the point of this here if we don't even get an acknowledgement so disappointed yet again 
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