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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
have been having this problem for weeks now. There is no point in even opening the game with only daily boosters & the occasional “Sweet Cinema” ad, even the “Season Pass” is nowhere to be found. Will this ever be fixed?
Hello again, @Jinny50! Here is the the contact form for 'King' - just click on the green text.
https://soporto.king.com/contact
All the best and here's hoping for connection soon! 😉
Still not connecting and it is now July 27, 2024.
Who is it that I can actually contact about not being able to connect to App Store or use my gold bars?
it’s so frustrating not knowing if this issue is going to be fixed
Hi @Jinny50 and welcome to the Community.
I still can't connect via PC, so I don't think that it is fixed.
All the best to you!
has the issue been fixed not being able to connect to the App Store or online?
I haven't been able to connect to the store for a few weeks
25/07/24 Still not working
I started this account a few days ago after playing on another account for 10 years. I keep having connection issues on this one, I only play this one on a laptop so not connected on a phone. Very frustrating.
I have purchased gold bars, completed level twice, but game keeps making me repeat the same level, even though I passed the level and the game took my gold bars, but didn’t progress me forward.
For your information I am currently unable to play new levels because for the past few days, on and off, I have been getting the dreaded "contacting app store" screen as well, on both of my iOS devices. So now starting a tricky level and using boosters is a gamble, because you never know if you will get to finish it. I have saved up enough gold bars to play on, and many levels are designed to be passed by using gold bars, so this is a strategy I now cannot use. This is a major, major issue which needs fixing urgently. Surely it must be costing King a lot of profit if players can't make purchases? Not being able to contact the app store at the level failed stage makes Candy Crush unplayable and any player who has encountered this error is a fool to continue playing until this gets fixed.
Having the same problem. error connecting to app store. Had same problem a few months ago but it was corrected. Now it's happening again
when is this going to be fixed? Although I have boosters, not enough to get me past all the harder levels in an episode, since I can’t access my 260 gold bars. I won’t dare to log out of my account to risk losing all my boosters. Soon I’ll just be doing the daily booster claims & that will be it for the day. Please fix this
Im not to conect to apps store..? Why?
we are already logged out from CC while it says already mentioned that we are not connected!!So nothing helps and we did already so many turn off and again on!It would be nice that they fix it so it works for everyone!!
After a couple of frustrating weeks, the last update (7/17) fixed it for me BUT it wasn't automatic. I did the following AFTER getting the update:
Hopefully that works for the rest of you as well.
Yes same here!!! I've been stuck on a level and I have 30 bars. Super annoying. And can not purchase anything. It won't even show me the app store. And this has been an issue for months!!
Still not sorted. Nearly a month now. It’s ridiculous. Come on King. Get it fixed please.
And I would also really like to save my game progress but I'm still not able to due to the game not being able to connect to the internet. As you can see in the bottom right hand corner, I do indeed have WiFi and I'm using it now…
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I have waited now for two weeks and this game still will not connect to the App store on Windows 11 PC or Kindle Fire 10 13th Generation. Due to the inability to use gold bars to help get through levels, I choose to not play them. Soon there will be no reason to play the game.
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
