Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
How to fix the grey screen problem(╥﹏╥)
Hi everyone！I don't know why when I login to the game(PC-Facebook&iPad), it will show the grey screen and I can't do anything. Nothing happens when I press anywhere！I have tried restarting the device & re-downloading the app, it still can't fix the problem.
How can I fix this problem 。･ﾟ･(つд`ﾟ)･ﾟ･?This problem has been bothering me for several days. I want to play CandyCrushSaga(ᗒᗣᗕ)՞！
Answers
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Hello @KANAE520 🤗 A Warm Welcome to the King Community!
I am sorry to know that your game is affected by the Grey screen! This is an unknown glitch, that has been affecting some players!!
This glitch usually resolves by itself! For some players it took a day and for some players, it took about a week! Since you are already experiencing this glitch from several days, I am hoping that it will be cleared in next couple of days!!
But, Please do not reinstall your game as that will not resolve the issue.
If you are willing to, please send a complaint to the King Player Support team to let them know about the glitch. Let me know if you need help with that!
If you have further questions or to reply back, you can simply type below 🍫🍫
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Please fix this game goes to grey screen now not just for the treasure hunt I'm on level 16909 and it never happened until I reached level 16907 I just want it fixed I have emailed a number of times but no answers I love playing this game but I don't want to be forced to delete the game I've worked hard to build up my gold bars and special features if it can't be fixed then tell me
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Is anyone going to answer me on this problem always a grey screen I have forced stop the app turned my phone off and on many times restarted my phone many times have the newest version of the game now all I want is a simple question answered for me or do I need to delete the game to get it to work I can't even sign in on my Facebook account without it going to a grey screen please help
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Is anyone going to answer me on this problem always a grey screen I have forced stop the app turned my phone off and on many times restarted my phone many times have the newest version of the game now all I want is a simple question answered for me or do I need to delete the game to get it to work I can't even sign in on my Facebook account without it going to a grey screen please help
