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Madie_Garcia
Posts: 14
Level 2
in Support
States there is an error in the connection what do I do or is this the app issues?
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Answers
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Hello @Madie_Garcia, this is your internet stability issues and the game will be connected with the store once your internet issues fixed. Still if you feel that the game is not running smoothly then you can uninstall and reinstall the game but make sure you know your login details so that you can restore your previous game level and other benefits if you have any.
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My internet is working fine no issues with anything else except this. How do I uninstall and reinstall the game.
thanks
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I went on my phone and was able to access the app and purchase the gold bars for $79.99 which give me 500 bars plus other and 3 days so I went to my pc and log in and it shows the bars but not the 3 days?
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Hello @King3107
Please do not suggest players to reinstall their game!
You are not a King employee and you do not have any authority to instruct the players to reinstall their game!! Who will bear the consequences that players experience because of the reinstallation?
If you want to help, please attend to the posts you know for sure! Otherwise, just leave those posts to us!Thank you for understanding🙏
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Hi Madie @Madie_Garcia🤗 A Warm Welcome back to the King Community!
@King3107 is not a King employee. Please do not follow their suggestion to reinstall your game. It will not resolve any issue and by reinstalling the game, you will lose all your saved boosters and stored lives
You will find King employees' posts in "Blue" background.0 -
Hello again @Madie_Garcia🙋♀️
Are you using 3 devices to play the game? If you were able to make the purchase on your phone, which device was it that you could not connect to App store?
Just to reassure you… you do not have any internet connection issue! Because, you are here and posting your question as well as replying to previous comments. To be on this Community, we need strong internet connection.0 -
What were the items you were supposed to have for "3 days" in the package you bought?
If those are unlimited boosters or lives — these will appear only on the device you purchased the package. Only Gold Bars will be synced on all devices.
Please let me know if you have any other questions🍫🍫0 -
I cannot access the app store to buy bars on my PC?
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How do I get my payment to work on my PC?
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Hi Madie🙋♀️
When you said "PC" - are you playing on Facebook browser (Chrome, Edge, etc.,) or the App version downloaded through Microsoft Store?
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