Game is frozen

J4ne · September 19

I can log on but once i go to play the map won’t load its got a kind of film across not letting me click on my level or map

kiara_wael · September 19

Hi and Welcome to the King Community

Which device are you play ? In the meantime please check this page for more Info here

DougWoller · September 19

https://community.king.com/en/candy-crush-saga/discussion/468742/game-is-frozen

I have been having this same problem, on iphone, pc and Facebook.

J4ne · September 19

is there anyway to fix it ?

PummyRaj · September 19

https://community.king.com/en/candy-crush-saga/discussion/comment/3157841#Comment_3157841

https://community.king.com/en/candy-crush-saga/discussion/comment/3157953#Comment_3157953

Hello @DougWoller and @J4ne🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing a glitch in your games!

Is it a “grey” screen that you see and that stops you from playing the game? Can you show me a screenshot of your game map with the issue present?

To post a screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

PummyRaj · September 19

https://community.king.com/en/candy-crush-saga/discussion/comment/3157953#Comment_3157953

Hi Jane,

Are you playing the game on a single device or multiple devices? If using more than one device, do you also see the issue on all the devices?

J4ne · September 19

is there anyway to fix it ?

PummyRaj · September 19

https://community.king.com/en/candy-crush-saga/discussion/comment/3157977#Comment_3157977

Hi @J4ne 🙋‍♀️

I need to see a screenshot first to suggest you anything please!

axoumanu · September 19

Hi,

I have the same issue on my mobile + my computer. I tried to uninstall and reinstall the app (and i lost my booster and friends…) but I continue to have the same issue.

Game is frozen

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