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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
I had the same thing happen to me. I lost the round and it says connecting to App Store but wouldn’t stop loading
I had the same thing
Neithet can i
🥵🥵😡not i can Bay!!
No updates and always same answers what to do with no success.Obviously it’s a problem with the game and not with our phones,PC or internet connection!!Very frustrating that nobody gives a update about it for which I believe this site was or is!
this has been going on for quite a while. Your suggested solutions put it on us when obviously with so many players having this issue, for months, it is an issue with the game. Is anyone even looking at this? How about an update?
Cannot connecting to app store
User id 15256778407
still not working!!
Has the store been fixed as yet??
I'm not able to buy extra moves and win some levels because of this problem. Please HELP!
Well there goes my super color bomb and win streak.
I wonder how long it will take before it times out.
Today I played through one episode (levels 15801-15815) winning the race, using gold bars to finish levels on the first try. However, I started the next level (15816-15830) and on the very first level could not access my gold bars to finish the level and therefore, lost my extra boosters for first try streaks. Then once I completed that level on the second try, the episode race did not begin and the flag icon said I must finish level 15816 (I completed 15831 and the episode!) to begin the race! I finished the episode without the episode race ever starting and was unable to use my gold bars to finish levels.
Is this issue going to effect my win streak of 121 episodes?
on the verge of just quitting the game. Several times today I could have cleared the level I am on with just 1 or two more moves. Very frustrating when I can't buy coins to continue playing.
I can't either…..my ONE vice and I am stuck!!! happy Monday to all!!
I've been having problems since 9/13 also.
Sept 16th anybody having this issue now.. Mine just started 9/13.. Thanks
Is anyone able to purchase from the store? Anyone have a resolution?
Is anyone working on this issue? This is the second time this month that this has happened. Time to find a game that is more responsive to problems that affects players!!!!!
AVETE ROTTO GLI ZEBEDEI….RISOLVETE I PROBLEMI !!!
3 days now, I cannot buy any gold or boosters in the store. Please fix, as I cannot continue to play. I was very close to completing a level and couldn't because I didn't have enough gold bars to buy more. And it keeps saying there is an error, no money was removed from my account, try again later. Over 3 days, I have tried a dozen times!
Has the store issue been fixed yet? Have have plenty of gold bars and I cannot use them.😓😓😓
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Hey everyone, I'm so sorry to hear you are having this issue! Could you help me out by letting me know on what device (Android, Iphone, Windows etc) you are playing when you get this issue?
Does it really matter?How I read all of the messages of complaining about the same issue it’s on Iphone,PC, Huawei etc.So if anybody would care and read all complainings from June until now would have already know that!All kind of phones and PC
On my iPhone. I still have problems
All of the above was done. My bank was charged for the purchase. In Season Pass it shows, but extended lives are not showing at top right. Screen says "No more switches available OOPS CAN'T PROGRESS
Yes, agree. On Android. Screen is saying no more switches available OOPS CAN'T PROGRESS. Extended lives are not showing at left top. Stuck using up a life with each screen that is stuck MUSIC CONTEST. Need a refund if two purchases.
when will this be fixed? Frustrating as hell. Using an iPhone. Losing gold bars and boosters. Also when I try to collect boosters my ads freeze and I have to close them eithout getting the boosters.
@QueenB Same here and it's so unfair, I used up quite a number of my boosters, yet it has gone to waste. I should have completed the level.
These comments are not being paid attention to. The monitors of this game are not even replying with purchases made that were unable to be used. Quite a fraud when you consider how many people are on these platforms saying the same thing. Crashes, all phone types, non connection and even when the purchase goes through it is not showing and the screen isn't allowing forward progression. Someone needs to address.
This purchase is not showing up in main map in my lives left hand corner. I am not able to progress in the MUSIC CONTEST It is not reputable and also not fair. Put the purchase on my main page map so I can utilize it.
All with my phone Android has been completed. See previous comments with screenshots above
Anyone else experiencing this? I am sending to Google Play store as well. Suggest everyone do the same, if it has occurred to them as well.
When companies conduct contests they have to follow certain legal mandates in response to purchases made. This company has done a lot of promising and promoting but has not followed up on these technical issues. I am an Auditor.
I am also having this problem on my samsung phone and I can't get passed the beat the gum troll level now and will lose out if it keeps going to the next stage of the music qualifiers
my connection to the App Store today failed and I lost the opportunity to continue on a gold bar contest. Many gold bars at stake. Was not a phone issue as I was on 5G and other apps worked
still not working. Seriously, when will this be fixed? Frustrated that no one cares.
like a small annoying child in the back seat…….when are we gonna fix it? When are we gonna fix it? You promised! You promised! When are we gonna fix it?
I can't connect to play store at all. I was first on the music thing and I have been stuck on level hole day and now I'm 3 on there.
Plus when I removed and download the game I lost my extra moves and one bug that I had catched. I'm connected to Facebook and everything else is fine.
This blowss
still not working.Can’t connect to App store and FB at all!!
Muito triste, não conseguir usar os recursos em meio a segunda eliminatória
17h pro fim e essa agonia
I’m still experiencing this issue and it’s OCTOBER!
ТТы Не один такой. Это ужасно!!
Very disappointed! I lost my position in the music competition. I play on Android phone. @Peaches12 I borrowed your screen shot to use as an example. I didn't take one of my screen when it occured to me. This is exactly what my screen showed. Lost my win streak too
Borrowed from @Peaches12 ☝️
I need help on level 8720. I been stuck on it for days now.
Fiz a compra de 10 moedas dr ouro às 18h16, porém deu erro no app e as moedas não entraram na conta.
I want to recover my Old candycrush account.i will forget my email ,password ,phone number.I am completed 7000 levels.My user name is Unni.How can I recover that account
I can complete everything the level requires, but I can't advance because the 4th dragon simply doesn't appear for me to capture. I've been in this situation 10 times already. I believe my level 10054 has some kind of bug. Has anyone else experienced this?
I was on Level 9393. Tonight I logged into Candy Crush on my laptop and it started me on Level 1. It took me 15 years to get to that level
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
