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I can play offline on mobile and desktop but when I go online game crashes after level selection. Progress won't save/update while offline and can't play through FB offline.
Any ideas why this might be and how to fix it?
Thanks so much!! I didn't reinstall because i thought I'd lose good bars and stuff. But it was ok. Working now! Praise the Lord! 🤣
I reinstalled on phone and that worked.
Shame nobody can give any answers here, not really a support forum is it lol 😏
Thanks @margyparr . I can fiinally play on Firefox 🤗 inconvenient that I can only play on the laptop at home, but it's better than nothing..only offline on phone, so can't progress there 🤷 my.neighbour plays fine. I'm sure if it affected everyone they would have fixed it by now £ 😉
I see this …..
Hi @margyparr🙋♀️
I am so sorry to hear that you are still experiencing the issue in your game! QueenB is off for the weekend and will come back only on Monday.
Until then, I would request you to continue playing the game on Firefox browser!
I need one clarification please! When you said game crashes after selecting a level - do you see a "Grey" screen, because of which, you cannot click on anything?
@margyparr thanks. I may give it one last try. It stopped on Chrome..and then on Edge. It's worked for years, why suddenly it's not working and no fix for it? Makes no sense..and they seem to not care either . As usual
Any help coming QueenB?
It works on Firefox browser, but not on chrome.
I'm 9 days now. Can only play offline. King won't help and no fix seems to.be coming. After 10 years, I'm done!
Is there anywhere to get some proper help?
This is what I'm getting on facebook for over a week now.
The game only crashes when I try to play online.
On other facebook accounts the game works fine on the same browser (Chrome)
I'm guessing it's something to do with my account but game support hasn't replied to me.
So regardless of which platform you are playing, mobile when online or Facebook browser, the game crashes?
Have you by any chance tried reinstalling the game app on your mobile device or tried a different browser when playing on Facebook?
You will lose your saved boosters and lives if you reinstall the game app but it should take care of whatever bug that is not letting you play while online.
Facebook on laptop, App on laptop, App on andriod, all the latest versions uodated.
I can play OFFLINE on all but FB (obviously), they only Crash when ONLINE.
Sorry
Hello again @margyparr 🙋♀️
Can you please list all the devices you are using and the game versions you have on those devices?
Can I get more help please?
Just done all that and still the same. Been playing over 12 years I don't want to stop now.
Hi @margyparr 👋
Sorry to hear you’re having trouble with the game crashing when going online😕
Let’s see if we can help get things running smoothly again!
Try first by restarting your device. This can help clear out any bugs!
Let's see how this goes 😊
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its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
