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Candy crush saga crashing after last update
Just updated Candy Crush app with latest update.Try to open app and it reverts to the background and goes to my iPad home page.I have tried multiple things to try and resolve.My King account just says Kenneth JamesI sync with my Facebook account ... am currently at level 9328.
I have enough iPad storage. I have restarted my iPad multiple times. I have deleted my cache.
Both iPad and candy crush saga are up to date.
I do not want to lose my level; I have been playing Candy Crush for years.
Please advise steps to follow to resolve
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules
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Answers
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Hello @Kennywho🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
Since you have saved the game though Facebook/King account, you do not have to worry about losing your game progress.
When did you update the game and when did the game start crashing?
Can you please try these steps and see if gets better —> log out of the game and close the App — shutdown your device — wait for 10 minutes and log back in — see if you can enter into the game without any issues.
If you still have the issue, please reply back by typing below to let me know🍫🍫0 -
still crashes; the app is in the background but iPad reverts to home page.
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still crashing.
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Thank you for replying back, Kenny🤗
You said "the app is in the background"! Can you take a screenshot of what you see on the screen and post it here, please?
To post screenshots, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫0 -
hopefully I did it right.
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Thank you for trying, Kenny🤗
What happens when you click on the Candy Crush Saga App (the orange one)? Does the screen just goes till the "loading" screen then, crashes OR do you see game map as well?
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