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unsolved problem

viperkvk
viperkvk Posts: 9

Level 2

I am using Windows 10 and I cannot open the Facebook account in the game I downloaded from Microsoft Store. I created a King.com account, when I open it, it starts from Chapter 1. Is there a solution to this? I do not want to play from the browser.

Answers

  • viperkvk
    viperkvk Posts: 9

    Level 2

    edited November 18

    Problem: I can't open the Facebook account in the game on the computer. (Browser not supported)
    Solution 1: The application in the store should be updated
    Solution 2: The King account should be connected to the Facebook account.
    Unfortunately, you can't help me in any way.

    Turkish

    sorun : bilgisayarda oyunda facebok hesabını açamıyorum. (tarayıcı desteklenmiyor)
    1.çözüm: store'deki uygulama güncelleme yapılmalı
    2. çözüm: king hesabı ile facebook hesabı bağlanmalı.
    hiç bir şekilde yardımcı olamıyorsunuz maalesef.

  • Unknown
    edited November 18
    This content has been removed.
  • QueenB
    QueenB Posts: 15,451
    edited November 18

    Hey viperkvk, thanks for reaching out!

    It looks like the issue is related to the browser being unsupported when trying to login with Facebook. Here are some suggestions to try:

    Use a different browser: Facebook login often works best with Chrome or Edge, so ensure one of these is set as your default browser.

    If you happen to have access to Windows 10 on your PC, you can also download the game app from the Microsoft Store or check the App Store for available updates if you already have it installed.

    Once you have installed the game, you can switch to a King account if you can’t use Facebook.

  • viperkvk
    viperkvk Posts: 9

    Level 2

    I am using Windows 10 and I cannot open the Facebook account in the game I downloaded from Microsoft Store. I created a King.com account, when I open it, it starts from Chapter 1. Is there a solution to this? I do not want to play from the browser.

  • QueenB
    QueenB Posts: 15,451

    Thanks for getting back to us!

    So what happens when you try to log in to your Facebook account in this screen? Your screenshot is showing that you are given a different option to sign in to your FB account since your browser is not up to date.

    I need to know if you are getting anotjer error message when you log in to your FB account.

  • viperkvk
    viperkvk Posts: 9

    Level 2

    does not give any warning.

  • QueenB
    QueenB Posts: 15,451

    Thank you so much for the gif/video, this helps a lot 🙏

    Okay, you need to delete the game app and install it again. If you still keep getting this error when trying to connect to your FB account, try your King account instead, play the first level and wait a few minutes and see if your progress gets ynce.

    Let me know how it goes!

Hey! Would you like to give us your opinion?