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Game graying out between tries and levels
Answers
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Hey GMJ72, I hope you're doing well.
I'm sorry you're having this issue, I know how bothersome it is.
Don't worry, we have identified a temporary workaround to help you get back to playing. Please try these steps:
- Tap/click on the frozen, darkened screen five times. This will reveal a hidden "Close" button (X).
- Tap/click the "Close" button to return to your game without needing to restart it.
This is a manual workaround so we will need some days to implement it in your game.
Technical issues can be frustrating, and I want to assure you that our team is actively investigating this problem to implement a permanent fix as soon as possible.
Let me know if you need anything else. Have a great day!
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Hello @GMJ72 🤗 A Warm Welcome to the King Community!
Were you able to try the steps provided by the Game Expert? Did it not help?
After tapping the screen for 5 times, did an X appear? If not, did anything happen?Can you reply back by typing below and provide more details?
Thank you🍫🍫
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I am having this issue too. I tried clicking five times and it didn’t work. The problem just started a couple days ago and I can’t play the game.
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I tried this and an X doesn't appear anywhere on the screen
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Welcome to the King Community @mgracer76 🤗
Thanks to both of you for trying the work-around!
Let me report to our Game Experts and ask if they have any other tricks to resolve this issue!
Note: Please do not reinstall the game App, as it will not resolve this issue!
Thank you for your patience and understanding🙏
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Hey there @GMJ72 and @mgracer76 . My apologies, I'm sorry to hear the issue remains.
Could I please have both your Core User IDs, so that I can report this to our team and the issue can be properly investigated and hopefully a fix can be directly applied to your accounts?
Thank you in advance!
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