Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
๐ถ๏ธ๐ฌ Hot & Sweet right now in Candy Crush Saga!
New Year - New device? ๐ฑ Check out how to sync it! Android ๐ค | Apple ๐
Any information on connection issues? (Edited by CM: Under Investigation)!
Answers
-
Hello @JoolzyNnnn and @TonyS79๐ค A Warm Welcome to both of you to the King Community!
I am sorry to hear about the issue you are experiencing in both your games!
We have reported this issue to our Community In-charge team and waiting for a response!
Please bear with us till we get back to you๐0 -
Hello again @JoolzyNnnn and @TonyS79๐โโ๏ธ
Can you please tell me which device you are using to play the game - what is the make & model?
Which version of the game App do you have right now?
Do you see any error message when you try to connect to the game? If so, can you post a screenshot of that error message?
Please post your screenshot by tapping on the 2nd icon located in the bottom left corner of the comment box๐ซ๐ซ
1 -
desde hace unos dias no tengo conexion con la store
1 -
Candy crash
1 -
Hi and Welcome to the King Community
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you
Thanks for understanding and have a wonderful dayย
1 -
No error message beyond a generic 'no Internet connection is available, please try later' message. Android tablet 7.0 app version 1.293.1.1. Still no connection, this needs a fix please.
I can't log out because the game app remains offline and can't be logged out of offline!
2 -
Now, following the advice you've given - King has now somehow kicked me from the game, I can't sign in to my King account on the app, as it's still in OFFLINE Mode and won't letme. My
device is connected to WiFi and all other apps on my device are working perfectly! This is truly very annoying and the issue isn't fixed after a week!
1 -
Hi @JoolzyNnnn๐ค
As per the update we have received yesterday, King team is still working on a fix for the issue! Because of that, some players are still stuck with this glitch๐
Please do not try anything and/or do not reinstall the game App either, as it will not help or resolve the issue! And yes! Because it is already showing you as off-line, you cannot log out of the game!
Our Community In-charge team needs to see the message that's appearing in your game please! Hence, can you please take a screenshot of that pop-up and post it for me to show them?
Thank you๐
1 -
Hello again @JoolzyNnnn๐โโ๏ธ
Now, following the advice you've given - King has now somehow kicked me from the game, I can't sign in to my King account on the app
Sorry! What was the advice you have followed?
1 -
What can i do to resolve the connection error thing
1
