Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
King games have lost Internet connections
JoolzyNnnn
Posts: 6
Level 2
in Support
I play Candy Crush and also Blossom Blast, both games lost their Internet connection about 3 days ago, and it's not anything caused by my device - Android tablet - as other apps and programs are connecting perfectly. I have forced stop, restarted etc., but they remain in offline mode only. I play on this device only and save my progress using my King account.
This issue needs a fix or you'll lose a lot of players!
0
Answers
-
Hi and welcome to the King Community
Thank you for report it . This issues has been reported. In the meantime ..Please Check app update - Log out game - Restart Device - Open game and Log in.
1 -
Hi and welcome to the King Community
Thank you for report it . This issues has been reported. In the meantime ..Please Check app update - Log out game - Restart Device - Open game and Log in.
0 -
issue is still occurring. Any idea when it will be fixed?6
1 -
Still no connection to any of the King app games on my android tablet. 4 days plus and counting!
0 -
Hello @JoolzyNnnn and @TonyS79🤗 A Warm Welcome to both of you to the King Community!
I am sorry to hear about the issue you are experiencing in both your games!
We have reported this issue to our Community In-charge team and waiting for a response!
Please bear with us till we get back to you🙏0 -
Hello again @JoolzyNnnn and @TonyS79🙋♀️
Can you please tell me which device you are using to play the game - what is the make & model?
Which version of the game App do you have right now?
Do you see any error message when you try to connect to the game? If so, can you post a screenshot of that error message?
Please post your screenshot by tapping on the 2nd icon located in the bottom left corner of the comment box🍫🍫
0 -
No error message beyond a generic 'no Internet connection is available, please try later' message. Android tablet 7.0 app version 1.293.1.1. Still no connection, this needs a fix please.
I can't log out because the game app remains offline and can't be logged out of offline!
1 -
Now, following the advice you've given - King has now somehow kicked me from the game, I can't sign in to my King account on the app, as it's still in OFFLINE Mode and won't letme. My
device is connected to WiFi and all other apps on my device are working perfectly! This is truly very annoying and the issue isn't fixed after a week!
0 -
Hi @JoolzyNnnn🤗
As per the update we have received yesterday, King team is still working on a fix for the issue! Because of that, some players are still stuck with this glitch😕
Please do not try anything and/or do not reinstall the game App either, as it will not help or resolve the issue! And yes! Because it is already showing you as off-line, you cannot log out of the game!
Our Community In-charge team needs to see the message that's appearing in your game please! Hence, can you please take a screenshot of that pop-up and post it for me to show them?
Thank you🙏
0 -
Hello again @JoolzyNnnn🙋♀️
Now, following the advice you've given - King has now somehow kicked me from the game, I can't sign in to my King account on the app
Sorry! What was the advice you have followed?
0
