Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 🐟The New 2x2 Jelly Fish 🐟 - More info HERE

lost progress

CarolB77
CarolB77 Posts: 2

Level 1
in Support

how do oi get my progress in the game as i was on level 4070 as something happrn to my fb account again

Answers

  • kiara_wael
    kiara_wael Posts: 159,609

    Hi And Welcome to the King Community

    Try with disconnecting and reconnecting your Facebook account and play any level

    If the Levels still do not show up, please email Player Support so they can check up what has happened. You can email them directly from the game by going to the Settings, Help Center, choose a FAQ and you can find the 'Contact us' in the bottom of the page.

  • CarolB77
    CarolB77 Posts: 2

    Level 1

    I ma not about to start from the beginning no way it took me along time to get to where i was at

  • PummyRaj
    PummyRaj Posts: 45,123
    https://community.king.com/en/candy-crush-saga/discussion/482869/lost-progress
    https://community.king.com/en/candy-crush-saga/discussion/comment/3240172#Comment_3240172

    Hello @CarolB77🤗 A Warm Welcome to the King Community!

    I am sorry to hear that you lost the level progress in your game!


    Which device are you using to play the game?


    Can you please explain what happened to your Facebook account?


    Are you logged into the game with your Facebook account? If not, are you seeing an error message when you try to log into the game?


    Please let me know these details for me to able to assist you further❄️☃️

Hey! Would you like to give us your opinion?

Categories