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Purchases
Hello,
I made 2 purchases yesterday.
- $9.99 which had 50 gold
- $5.99 which had 20 gold
Only 35 showed up on my account when there should have been 70 gold total applied to my account.
The purchases were made on my credit card ending in
Please credit back the owed credits.
****ALSO, thee is a problem with candy crush lives being sent to me and then disappearing back to a lower number of lives. Over the past several months, I have not been receiving lives that my own family members and friends are sending me.
Please troubleshoot these problems ASAP.
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Answers
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Hello @Howard_1π€ A Warm Welcome to the King Community!
I am sorry to hear about the purchase issues in your game!
Can you please tell me which device you are using to play the game?
Note: I would request you to remove the card info you have provided in your question above (even with the blocked digits), as this is a Public Forum and everybody has access to the information we post here!
Please reply back by typing below.Thank you & talk to you soonπβοΈ
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I'm looking forward to your reply.
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PLEASE REPLY BACK WITH A SOLUTION TO THIS PROBLEM. I DO NOT WANT TO BE CHEATED OUT OF WHAT I PAID FOR.
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I cannot find an editing tab to remove the info you requested to have deleted. Please advise immediately.
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PLEASE REPLY BACK WITH A SOLUTION TO THIS PROBLEM OR REFER THIS ISSUE TO YOUR SUPERVISOR TO INTERVENE SINCE YOU SEEM TOO BUSY TO DEAL WITH ME.
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I REMOVED MY PAYMENT INFORMATION.
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