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🚫 Chocolate Box Stuck/Can't Collect Rewards!
Answers
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yes itseems like forever! Would love to get my 30 gold bars.
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I have been having issues collecting the Gold Bars for the last 3 to 4 days. When the claim button is selected the Gold Bars are not added to my account.
December 7, 2024 - 08:40 PM NST
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I can collect rewards but even though I an on the gold chocolate box my rewards are minimal. Two speckled candies, a wrapped and striped candy, a lollipop hammer and a hand switch. No go,d bars.
Also my game will not update on my iPhone after I pass levels on my iPad.
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the chocolate box is locked onto my game and I cannot make it disappear to be able to play the game again
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Hello @Jodags all you can do is close your game and start again.
The frozen Chocolate Box is an issue that has been going on for quite some time now, so I am not sure if King are still looking at it.
Please read the thread linked below.
Once you open the thread you will have to go back to the first post on page one of the thread for the relevant information.
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I can complete the gold chocolate box but it does not give me rewards. I hit claim and it just starts a new box. No gold bars or other rewards are given. This has been happening for two weeks. I have earned over 200 gold bars and numerous boosters that have not been given.
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Hello! The chocolate box has been preventing me from playing at all for a few days now. It appears immediately when I start the game and I can't close it.
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King obviously doesn't care as I haven't been able to use my chocolate box in months and I really don't care anymore.
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I never noticed problems with the box of chocolates, maybe I did, I don't usually pay attention to these things, but have there really been problems for so many months and no one does anything to solve them? it's so weird
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Hi everyone,
We’ve heard your concerns about the Chocolate Box and understand how frustrating it’s been for many of you. This feature is a fan favorite for earning sweet rewards, and we want to ensure it works flawlessly for everyone.
Our team is currently working hard to fix the issues that have been affecting your experience. We’re analyzing reports to identify and resolve the glitches preventing smooth gameplay.
We know this has been a frustrating experience, and we deeply appreciate your understanding while we work to make things right.
Keep an eye out for updates in the game, and thank you for sticking with us! If you have further feedback or experience any issues, please don’t hesitate to reach out through our support channels.
Thank you for being part of the Candy Crush Community 🙂
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