Hi everyone, We wanted to let you know that we are aware of the issues some of you are experiencing with the Chocolate Boxes getting stuck and not able to continue playing or accept your rewards! We’re actively working on a solution, but it may take some time to resolve completely. We understand how frustrating this can be and thank you for your patience and understanding. We will provide updates as soon as we have more information. If you are looking for a compensation, we advise you to reach out to our Player Support Team via the game app: Here's how: Open the game app and go to the settings menu (gear icon). Tap on the "?" and select the topic of the issue, In this case, select Lost Progress. Select the "Contact Us" option at the bottom of the page and provide details about the issue. Thank you for your continued support and for being a part of our sweet community!

Hi everyone 🙂 I just wanted to let you know that the problem with the Chocolate Box getting stuck has been harder to pin down as it doesn't affect all users consistently but we are aware and still investigating. We're gathering more data to identify a common cause and our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues. Please keep an eye out for future updates and thanks for your patience while we continue to investigate!

Hi everyone, We’ve heard your concerns about the Chocolate Box and understand how frustrating it’s been for many of you. This feature is a fan favorite for earning sweet rewards, and we want to ensure it works flawlessly for everyone. Our team is currently working hard to fix the issues that have been affecting your experience. We’re analyzing reports to identify and resolve the glitches preventing smooth gameplay. We know this has been a frustrating experience, and we deeply appreciate your understanding while we work to make things right. Keep an eye out for updates in the game, and thank you for sticking with us! If you have further feedback or experience any issues, please don’t hesitate to reach out through our support channels. Thank you for being part of the Candy Crush Community 🙂