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why didn't I get any of my rewards?
KNDN4candy
Posts: 4
Level 1
in Support
I watched ads all day yesterday for rewards and I did not get one!that is no fair!!😡
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Best Answer
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I am also having an issue with ads. They will either freeze up or go black, which makes it necessary to close the app & restart.
The other issue is I will claim a reward, it will be added to my booster supply and then in a minute or two the booster will be deducted. This happens with the lollipops & hand switches. I have not played any new or old levels today. There is no point for me to watch ads or even play this game until this is fixed.
Please note the time on the pix.
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Answers
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Hello @KNDN4candy🤗 A Warm Welcome to the King Community!
I am sorry to hear that you did not receive rewards from the Ads!
When you were watching those Ads, did the screen freeze or you kept seeing Black/blank screen? If not, what happened after watching the Ads?
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I am also having an issue with ads. They will either freeze up or go black, which makes it necessary to close the app & restart.
The other issue is I will claim a reward, it will be added to my booster supply and then in a minute or two the booster will be deducted. This happens with the lollipops & hand switches. I have not played any new or old levels today. There is no point for me to watch ads or even play this game until this is fixed.
Please note the time on the pix.
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Hi @cwgames99🤗 A Warm Welcome to the King Community!
Thank you for reporting with those details and providing the screenshots as well! Those are very useful for me to report the issue to our Community In-charge🌟
Can you please tell me which device you are using, and which version of the App do you have right now?Also, can you provide your game ID number? You can use 👉THIS Link👈 to find your ID.
Thank you and hope to talk to you soon❄️🧣🏔️0 -
i fully watch all the ads, then I click on the box and I either get a "check" and it says I won a reward or I get an "x" and "watch an ad" comes up and I watch another one. my screen never goes black, I just did not get any of the rewards after watching a million commercials
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Thank you for replying back @KNDN4candy🤗
Are you also having this issue in "Sweet Cinema" Ads like @cwgames99 (above) is experiencing?
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no prob with ads, I am not getting rewards after watching the ads
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I play on my iPad (6th generation) OS version 17.7.2
App version updated yesterday to 1.294.1.1
Is it possible to provide my ID via email?
Seems to have been happening just this past week.
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Hello again @cwgames99🤗
Thank you for providing the details of your device and the version you have right now!
Unless you send a complaint to the King Player Support team and communicate with them, it is not possible (for me) to contact you via email.
Please don't worry! It is completely safe to provide the game ID number here in the forum, as it can be used only by the King team. We all are players here and nobody can use it for anything👍️
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I am having the same problem. Watching ads but not getting my rewards.
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my ID is 1852794815
The issue is occurring with all boosters and some ads go black.
Thx for helping.
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